App Layering : Unable to create an image

Check to see if you have hosts in maintenance mode or otherwise in trouble.

And

Add the following permissions to the service account either at the DataCenter level or the vSphere level.

Basically, the service account doesn’t have enough vSphere account permissions, or user doesn’t have them set at the right level.

Virtual Machine / Interaction / Device Connection

Virtual Machine / Interaction / VMware Tools install

Virtual Machine / Provisioning / Clone template

Virtual Machine / Provisioning / Clone virtual machine

For required permissions refer :

https://docs.citrix.com/en-us/citrix-app-layering/4/install-appliance/vmware-vsphere.html

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