Citrix App Layering | Adding version to OS Layer failing with error “Failed to duplicate layer. Please ensure that Windows was shut down properly.”

Adding version to OS Layer failing with error “Failed to duplicate layer. Please ensure that Windows was shut down properly”.

Screenshot of the error:

On the ELM logs, we would see the below errors:

2021-07-14 09:20:34,824 INFO DefaultPool2 CopyPartitionByNtfsCloneJobStep: Cloning NTFS from block device /dev/nbd946p1 to /dev/nbd947p1

2021-07-14 09:20:34,875 ERROR DefaultPool2 CopyPartitionByNtfsCloneJobStep: NtfsClone failure (exitCode 1), repository reports 2760335364096 bytes remaining out of 3297175932928 bytes total

2021-07-14 09:20:34,880 ERROR DefaultPool2 CopyPartitionByNtfsCloneJobStep: NtfsClone failure: ERROR: Volume ‘/dev/nbd946p1’ is scheduled for a check or it was shutdown uncleanly. Please boot Windows or use the –force option to progress.

2021-07-14 09:20:34,880 ERROR DefaultPool2 JobStepEnumerator: Job step failed: MessageId=FailedNtfsClone, DefaultTitle=, CategoryData={[ExternalToolFailure { Call = “/usr/sbin/ntfsclone”, Args = “-O /dev/nbd947p1 /dev/nbd946p1”, Output = “”, Error = “ntfsclone v2018.3.1AR.1 (libntfs-3g)”, ErrorCode = 1 }]}

2021-07-14 09:20:34,880 INFO DefaultPool2 JobInterceptor: FinalizeLayerJob for JobId ‘768d6e’ has failed