Citrix Storefront: Stale store entry seen on workspace app

These steps need to be followed during off production hours and please take a snapshot of the storefront server and backup of web.config file before making any changes.


  1. Go to this location on your storefront server: C:inetpubwwwrootCitrixRoamingWeb.config
  2. Open the web.config file using Notepad++ (this will make it easy to replicate the changes)
  3. Search for the stale store entry in the file and remove all.
  4. Once we have removed all the entries for the third stale store, run iisreset and test if you are still seeing the third store on workspace app.
  5. Also validate from your storefront server by opening the browser and hitting this url: https://storefrontserverFQDN/Citrix/Roaming/accounts , this will ask you to open/save an XML file and in this you need to validate that no entries for that removed store are present.

6. If you run into any issues with storefront after the above change, we can revert back to previous web.config file and run iisreset to get it to previous state.


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