CVAD 2303 Users stuck on welcome screen when reconnecting to a disconnected session

Hotfix package name: HDX49992.zip

For: Computers running Virtual Delivery Agent 2303 for Windows Desktop OS or Windows Server OS with the ACR enabled

Date: May, 2023

Hotfix install and uninstall instructions

Single-session VDA install:

1. Connect to the VDA using rdp/console

2. Rename the existing binary CtxGfx.exe & GfxMgr.exe available at “C:Program FilesCitrixHDXbin” (Ex: CtxGfx_old.exe)

3. Copy the safe private files in the WS folder (CtxGfx.exe + GfxMgr.exe) to “C:Program FilesCitrixHDXbin”

4. Restart the VDA.

Multi-Session VDA install:

1. Connect to the VDA using rdp/console

2. Rename the existing binary i.e., CtxGfx.exe & IcaGfxStack.dll available at “C:Program FilesCitrixHDXbin” (Ex: CtxGfx_old.exe)

3. Copy the safe private files to “C:Program FilesCitrixHDXbin” from the TSVDA folder (CtxGfx.exe + IcaGfxStack.dll) to “C:Program FilesCitrixHDXbin”

4. Restart the VDA.

To uninstall this hotfix:

1. Connect to the VDA using rdp/console

2. Delete the Safe Private i.e.,CtxGfx.exe & IcaGfxStack.dll available at “C:Program FilesCitrixHDXbin” in TSVDA and CtxGfx.exe & GfxMgr.exe “C:Program FilesCitrixHDXbin” in WSVDA.

3. Rename the original binary (Ex: CtxGfx_old.exe) available at “C:Program FilesCitrixHDXbin” in TSVDA and WSVDA.

4. Restart the VDA.