Error: “Cannot Start App. Please contact your help desk.” When Launching App Through Receiver

This article is intended for Citrix administrators and technical teams only.

Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information.

The following error is displayed when launching app through Receiver:

Cannot Start App. Please contact your help desk.

Event ID 31 is recorded in the event viewer.

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