Headsets not working within published desktop

SOLUTION:

1. Ensure the following check boxes are checked:

“When a session starts connect the device automatically” and “when a new device is connected while a session is running connect the device automatically”

Unplug and Replug the headset after checking the boxes and test.

2. Switch the virtual channels to generic from optimized and test the headset.

NOTE:

REFER: https://docs.citrix.com/en-us/citrix-virtual-apps-desktops/devices.html

In general, you get better performance for USB devices in Optimized mode than in Generic mode. However, there are cases where a USB device doesn’t have full functionality in Optimized mode. It might be necessary to switch to Generic mode to gain full access to its features.

3. Confirm if unplugging and plugging the headset was switching the virtual channel to Optimized from Generic

– If yes, then the device is by default getting redirected as optimized

Refer : https://support.citrix.com/article/CTX206109

Create the following registry :

HKEY_LOCAL_MACHINESOFTWARECitrixICA ClientGenericUSBDevices

Name: AutoRedirectAudio

Type: DWORD

Data: 00000001

– Restart the client machine after creating the registry key

– Check the Citrix studio and create the following policy :

Value : Mode000001 VID : XXX PID: XXX Class 01

NOTE : Check receiver version and install recent / latest receiver / workspace version and test the issue.

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