How to Change ShareFile Master Admin Account

Identifying the ShareFile Master Administrator

To identify the current Master Administrator, access People > Manage Users or Browse Employees. The Master Administrator will have a special icon to the left of their name.

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The Master Administrator is also indicated on the Admin Settings > Admin Overview page.

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Change ShareFile Master Administrator

To change the Master Administrator for an account, the current Master Administrator / Account Owner must sign into the ShareFile web application and navigate to Admin Settings > Admin Overview.

The current Master Admin can use the Reassign account owner button to designate a new Master Administrator. In the Reassign Account Owner menu, select the new admin from the employees on your account.

  • The new Master Administrator must be an employee user on the account, and that employee user must have logged in at least once.
  • The Reassign account owner button is only available to the current Master Admin user

Click Assign New Account Owner to complete the process. Once submitted, this change cannot be undone. Only the new Master Administrator will be able to reassign using the steps above.

Currently, the new Master Administrator is not notified of the change via email. Automatic email notifications are currently in development.

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If the current Master Administrator is not available to place this request, please contact ShareFile customer support .


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