How to configure a ShareFile administrator account to manage Content Collaboration from Citrix Cloud

To enable administrative access for a ShareFile admin, complete the following steps:

1. Log into the Citrix Cloud site using an existing cloud administrator account.

2. Complete the steps to invite a new administrator. If needed, edit the new administrator’s account and assign the Content Collaboration role. See the detailed steps to complete this task in the following link: https://docs.citrix.com/en-us/citrix-cloud/citrix-cloud-management/identity-access-management/add-admins.html

3. Once the account is created and active, return to the Citrix Cloud Home screen and select “Manage” on the Content Collaboration tile

4. Select People – Browse Employees and search for the administrator’s account.

5. Be sure the email address used by ShareFile is the same as the one used when creating the administrator’s Citrix Cloud account.

6 Expand the “User Access” section and click on the checkbox for “Access company account permissions.”

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7. Select Save Changes

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