How to Resolve Browser Related Issues When Using ShareFile

Your browser cache stores temporary information to speed up web browsing. Whenever you encounter a problem with the ShareFile web app, we highly recommend clearing your browser cache to eliminate any potential problems that may arise from cached versions of web pages, including stored settings.

ShareFile recommends clearing your cache when:

  • Preview fails or is otherwise broken / generating an error
  • Page fails to load
  • Cannot access certain menu in settings section of your account
  • Changes to account settings not taking effect immediately after adjusting them
  • Other application discrepancies not mentioned in this article


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