Increase Citrix Receiver Refresh Time

This article is intended for Citrix administrators and technical teams only.

Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information.

In Citrix Receiver, the SelfServicePlugin periodically starts SelfService.exe to refresh apps. When an application is changed in AppCenter, Receiver refreshes and the SelfService window pops up. Customer is looking to stop the periodic refreshes and prevent the SelfService window from popping up after app changes. Uninstall and reinstall of Receiver has been performed using the Cleanup Utility.

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