Issues with published apps sessions still active after closing published app due to WEM agent

1. Check if there is a wfshell process exist in the user’s session.

2. Check if “Pin to taskbar” feature is enabled, if so, please disable it and try again.

3. Upgrade WEM agent to 2205 or latest version and see if this issue still exists

If the issue exists, collect the kernel memory dump for further investigation with Citrix Technical Support.

Generate a kernel or complete crash dump

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