2. Check if “Pin to taskbar” feature is enabled, if so, please disable it and try again.
3. Upgrade WEM agent to 2205 or latest version and see if this issue still exists
If the issue exists, collect the kernel memory dump for further investigation with Citrix Technical Support.
Generate a kernel or complete crash dump
Refer to: https://docs.microsoft.com/en-us/windows/client-management/generate-kernel-or-complete-crash-dump