Process Shows “Starting Application”, Freezes When Launching Applications from Receiver for iOS or From Browser on iOS Devices

In order for this to work you can either disable SSL & TLS or you can disable Session Reliability.

Disable SSL and TLS

  1. Open the AppCenter Management console.

  2. Go to the Published Application Properties for the Application that is experiencing the issue.

  3. Click Advanced > Client Options.

  4. Uncheck the Enable SSL and TLS Protocols.

  5. Click Apply to save the new settings.

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Disable Session Reliability – To disable Session Reliability you will need to explicitly disable it from StoreFront/Web Interface, as well as the XenApp policies:

  1. From the StoreFront Management console, click NetScaler Gateway > Secure Ticket Authority.

  2. Uncheck enable session reliability.

  3. Click OK to save your new settings.

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Note: Propagate the changes to the rest of the StoreFront servers if necessary.

Web Interface

  1. From the Web Interface Management console, select the web site you want to change

  2. Click Secure Access

  3. Click next at the Specify Access Methods

  4. Uncheck Enable session reliability

  5. Click Next

  6. Click Finish to save your new settings.

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XenApp Policies

  1. From within the AppCenter Management console select the Policies node to edit the farm policies.

  2. Ensure that the Computer Policies tab is selected, then select the policy you intend to make the changes in.

  3. Click Edit > Settings tab.

  4. Select Session Reliability > Session reliability connections.

  5. Click add.

  6. Click Prohibited.

  7. Click OK twice to save your new policy settings.

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Note: To force the policy update right away run gpupdate /force

You can also confirm the policy applied by checking the following key in the registry of the XenApp server: User-added image

HKEY_LOCAL_MACHINESOFTWAREPoliciesCitrixICAPoliciesAcceptSessionReliabilityConnections

Note: This should now be set to a Reg_DWord = 0

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