Replacing a Faulty HDD/SSD on ADC SDX 115XX Series of Appliances

Replacing the HDD/SSD requires a factory reset operation, so before replacing the HDD/SSD it is important to collect the backup of the SDX appliance.

For Builds 13.0 59.X, 12.1 57.X

From 13.0 59.X, 12.1 57.X on-wards, factory reset would not be required but there is a provision for the user to repair the SR by re-creating it.

Following are the instructions to replace the HDD:

  • On SDX UI, go to Launch Configuration > Storage
  • Choose the VPX-SR. Delete. This would require VPXs hosted on VPX-SR to be deleted by the user
  • Refer section ‘Installing a New Hard Disk Drive (HDD)’ for replacing the old HDD and inserting the new HDD.
  • On SDX UI, Choose the VPX-SR. Create
  • User can either restore backup or provision instances. Refer to Restoring Configuration from Configuration Utility section.

Installing a new Hard Disk Drive (HDD)

  1. Locate the hard disk drive on the back panel of the appliance, Slot 2.

  2. Verify that the replacement hard disk drive is the correct type for the SDX platform.

  3. To remove the existing hard disk drive disengage the hard disk drive by pushing the safety latch of the drive cover to the right or down, depending on the platform, while pulling out on the drive handle to disengage. Pull out the faulty drive.

    Note: The illustration in the following figures might not represent the actual SDX appliance.

    User-added image

  4. Pick up the new disk drive, open the drive handle fully to the left, and insert the new drive into the slot as far as possible. To seat the drive, close the handle flush with the rear of the appliance so that the hard drive locks securely into the slot.

    Important! When you insert the drive, make sure that the Citrix product label is at the top.

    User-added image

  5. Turn on the SDX ADC appliance. Connect to the SVM GUI.

  6. Perform a factory reset via SVM GUI.
  7. Upload a platform license and any optional feature licenses, including universal licenses, to the SDX appliance.

  8. Update the Software to the previously running version.

    Note: Make sure the firmware is running the same version as the backup configuration file, if not, upgrade the firmware to the same version as that of the backup configuration file.

    The default factory shipping image is 11.1 56.120. If running a lower version, a request to a lower image is necessary to be able to upgrade to the same version as the backup file as SDX downgrade is not supported.

  9. Once the correct ADC software version is loaded, you can restore the working configuration.

Note:- Steps 6 to 9 are not required for SDXs of versions higher than 13.0 59+

Performing a Factory Reset

The factory reset process takes approximately 30 minutes.

Important! Make sure you connect a serial console cable to the appliance before performing a factory reset.

  1. Navigate to Configuration > System >System Administration > Appliance Reset.

  2. In the Appliance Reset dialog box, select the type of Factory Reset option.

  3. Click OK.

When the reset is complete, log on with the default credentials and run the configuration wizard.

Restoring Configuration from Configuration Utility

To restore the configuration from Configuration Utility, follow the below steps:

  1. Navigate to Configuration > Management Service > Backup Files.

  2. In the Backup File pane, select the backup file from the list, and then under Action, click Restore.

  3. In the b dialog box, do one of the following:

    • Restore Appliance – Restores the XenServer, Management Service, and all the ADC instances.

      Note: Perform a Factory Reset before selecting this option.

    • Select the check box next to the instance(s) to restore the ADC instances.

  4. Click OK.

Replacing Faulty Solid State Drive on SDX 115XXX series of appliances

Complete the following steps to perform replacement:

  1. In the configuration utility of the Management Service, navigate to Configuration > System, and in the System pane, click Shutdown Appliance.

  2. Locate the SSD on the back panel of the appliance, Slot 1. Push the safety latch of the drive cover to the right or down, depending on the platform, while pulling out on the drive handle to disengage. Pull out the faulty drive.

    Note: The illustration in the following figures might not represent your actual SDX appliance.

    Figure: Removing the Existing Solid-State Drive

    User-added image

  3. Verify that the replacement SSD is the correct type for the platform.

  4. Pick up the new SSD, open the drive handle fully to the left or up, and insert the drive into the slot as far as possible.

    To seat the drive, close the handle flush with the rear of the appliance so that the drive locks securely into the slot. Important: When you insert the drive, make sure that the Citrix product label is at the top of the drive is inserted horizontally, or at the right if the drive is inserted vertically.

    Figure. Inserting the Replacement Solid-State Drive

    User-added image

  5. Turn on the appliance.

  6. Log on to the default IP address by using a web browser, or connect to the serial console by using a console cable, and perform the initial configuration.

  7. Upload a platform license and any optional feature licenses, including universal licenses, to the SDX appliance.

  8. Update the Software to the previously running version.

    Note: Make sure the firmware is running the same version as the backup configuration file, if not, upgrade the firmware to the same version as that of the backup configuration file.

    The default factory shipping image is 11.1 56.120. If running a lower version, a request to a lower image is necessary to be able to upgrade to the same version as the backup file as the SDX downgrade is not supported.

9. Once the correct ADC software version is loaded, you can restore the working configuration.

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