SCOM – EOL and Alternatives

Citrix Systems, Inc. announces End of Maintenance (EOM) and End of Life (EOL) milestones for the following Citrix SCOM Management Packs. The milestones are provided in accordance with the guidelines established by the Citrix Product Lifecycle Support Policy .

Citrix SCOM Management Pack Notice of Change EOM EOL
Citrix SCOM Management Pack for XenApp and XenDesktop Dec 14 2019 March 2020 June 2020
Citirx SCOM Management pack for Provisioning services Dec 14 2019 March 2020 June 2020
Citrix SCOM Management pack for Store Front Dec 14 2019 March 2020 March 2020

Recommended Customer Actions

Review the content provided below and migrate to Citrix Director. You can configure the access by following the steps mentioned in the product documentation.

How do I address the common use cases by using the alternatives?

Support for the most common use cases for the remaining packs is available in Director. They are:

  • Monitor Dashboard
  • Monitoring infrastructure
  • Monitoring historical trends
  • Alerting
  • Machine and user details
  • Monitoring StoreFront
  • Troubleshooting performance issues
  • Reporting on user session growth and activity

Monitor dashboard

The Monitor dashboard provides a centralized location to monitor the health and usage of a Site. The dashboard displays information like:

  • Sessions connected
  • User Connection Failures
  • Failed Single-session OS machines
  • Failed Multi-session OS machines
  • Average Logon Duration
For more information, see the documentation related to Monitor Dashboard.

Monitoring infrastructure

Live information on the VDA’s load and performance is available in Director’s Filters page. To see the live statistics, go to Filters > All machines.
For more information, see Filter data to troubleshoot failures.

The following metrics are available for each active VDA:

  • Machine name
  • Display name
  • Delivery Group
  • Machine Catalog
  • Remote PC Access
  • Site name
  • Windows Connection Setting
  • Maintenance mode
  • Registration state
  • OS type
  • Allocation type
  • Machine IP
  • Organizational unit
  • VDA version
  • Hosting Connection Name
  • Host Name
  • VM name
  • vCPU
  • Memory
  • Hard disk
  • Avg. disk sec/transfer
  • Current disk queue length
  • Microsoft RDS License
  • Load evaluator index
  • CPU
  • Memory
  • IOPS
  • Disk Latency

Monitoring historical trends

Historical information on the machine can be obtained by visiting the Trends page. The following trends can be viewed in the Trends page.

  • Trends for sessions
  • Trends for connection failures:
  • Trends for machine failures
  • Trends for logon performance
  • Trends for load evaluation
  • Hosted applications usage
  • Single-session and Multi-session OS usage
  • Virtual machine usage
  • Resource utilization
  • Network analysis data

For more information, see Monitor historical trends across a Site.


Admin can create a granular alert based on VDA metrics. The alerts policy can be defined at the following levels.

  • Delivery group
  • Session
  • Site
  • User

For more information, see Alerts and notifications.

Machine and user details

The Activity Manager page provides the machine and session details of specific users.

Monitoring StoreFront

Application probing and desktop probing features of Citrix Director simulate real world usage which tests the following aspects of StoreFront.

  • StoreFront reachability – Is the endpoint able to reach a StoreFront URL?
  • StoreFront authentication – Did the configured credentials work on the given StoreFront?
  • StoreFront enumeration – Are applications getting enumerated correctly?
  • ICA File download – Did the launch sequence for an enumerated app start correctly, as indicated by the downloading of the ICA file to the endpoint?

For more information, see Application probing and Desktop probing.

Trouble shooting performance issues

As a help desk administrator, you can:

  • Search for the user reporting an issue and display details of sessions or applications associated with that user.
  • Search for machines or endpoints where issues are reported. Issues can be quickly resolved by monitoring the relevant metrics and performing suitable actions.Available actions include ending an unresponsive application or process, shadowing operations on the user’s machine, logging off an unresponsive session, restarting the machine, putting a machine into maintenance mode, or resetting the user profile.

For more information, see Troubleshoot user issues .

What are the prerequisites to get started with Director?

For version compatibility, refer to the feature compatibility matrix.

Basic monitoring is available as part of all the packages but Workspace premium customers get all the cutting edge capabilities like:

Citrix Analytics for Performance

Citrix Analytics for Performance provides the capability to understand user growth and session activity on the dashboards and has the ability to export the information about usage.

For more information, see the Citrix Analytics for Performance documentation.

What do customers stand to gain by adopting the alternatives?

Access to superior monitoring innovation from Citrix Monitoring.

Citrix Analytics for Performance provides intelligent monitoring capabilities, such as:

  • Quantified user experience with UX Score.
  • Citrix recommended benchmarks for performance metrics.
  • Surfacing continuously resource/network starved users.
  • Surfacing patterns of overprovisioning/under provisioning of workloads.


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