Secure Mail iOS 19.3.5 and Secure Mail Android 19.6.5 Not Able to Create Account or Connection Error

Before users can create an account in Secure Mail for iOS version 19.3.5 or Secure Mail Android 19.6.5, you must do the following:

1. On Citrix ADC, the following cipher suite value must be added in the SSL Ciphers option: – ECDHE-RSA-AES256-GCM-SHA384.

Note: If the ciphers are already bound, go to step 2.

For details, see

2. Bind Enable Elliptical Curve Cryptography (ECC).

For details, see ECDSA cipher suites support in the Citrix ADC 12.1 documentation

For FIPS enabled environments, verify that the RSA key size for identity certificate (i.e. server certificate), intermediate certificates, and your root certificate are 2048 or 3072 bits. We do not currently support an RSA key size of 4096 bits in a FIPS-enabled environment . The new crypto library checks for key size and will reject the connection.

For configuration information see the following Citrix support article:


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