Citrix Systems, Inc. may periodically retire products that no longer fit the strategic direction of the company.
When will ShareConnect stop working?
As of June 30, 2020, all versions of ShareConnect are End of Life (EOL). At this time the product and all all it’s functionality are no longer accessible. Additionally, technical support and product downloads will no longer be available.
How will this affect other Citrix Products customers use (eg ShareFile)?
After June 30th, customers will be unable to access the ShareConnect service. Customers with both ShareFile and ShareConnect will see no disruption to their ShareFile product capabilities, but these customers will see access to ShareConnect removed from their ShareFile application and web dashboard.
How should I uninstall ShareConnect?
Instructions can be found here.
What product do you recommend using to replace ShareConnect?
We recommend using GoToMyPC .
Will GoToMyPC meet my needs?
Their solution has features familiar to ShareConnect users such as User Management, Remote Access and Remote Print.
What if we have not finished our transition to GoToMyPC yet?
As a courtesy to customers who may need a little more time to migrate, Citrix allows you to reinstate and extend access through July 31, 2020. This access will only be available via www.shareconnect.com and ShareConnect Desktop app for Windows.
I am getting an error, how do I enable the ShareConnect Desktop app for Windows?
To enable the Windows Desktop App to continue working through July 31st, please use the following instructions:
1. In the start menu, locate the Command Prompt program and right-click to “Run as Administrator.”
2. When the elevated command prompt window opens, copy/paste the command below and click enter.
reg query "HKEY_LOCAL_MACHINESOFTWAREWOW6432NodeMicrosoft.NETFrameworkv4.0.30319" && reg add "HKEY_LOCAL_MACHINESOFTWAREWOW6432NodeMicrosoft.NETFrameworkv4.0.30319" /t REG_DWORD /v "SchUseStrongCrypto" /d "1" && reg add "HKEY_LOCAL_MACHINESOFTWAREWOW6432NodeMicrosoft.NETFrameworkv4.0.30319" /t REG_DWORD /v SystemDefaultTlsVersions /d "1"
3. After the command runs successfully, exit and reopen the ShareConnect Desktop app to reinstate your access.
If the app was not previously installed use these instructions to download and install the ShareConnect Desktop app after running the command prompt.