Users are not able to start Outlook or navigate throughout Outlook with the ShareFile for Outlook plugin enabled.
If the user does, a message appears that states that ShareFile for Outlook has fired an exception.
Official Log Error
ERROR|[SettingsProvider] Unable to unprotect settings file.System.Security.Cryptography.CryptographicException: The data is invalid. at System.Security.Cryptography.ProtectedData.Unprotect(Byte[] encryptedData, Byte[] optionalEntropy, DataProtectionScope scope) at Malone.Services.SettingsProvider.Load(JsonSerializer jsonSerializer)2021-02-12T 11:55:49|ERROR|[AddinModule] Error in Addin ModuleAddinExpress.MSO.ADXExternalException: An error has occurred in the code of the add-in. ---> System.Reflection.TargetInvocationException: Exception has been thrown by the target of an invocation. ---> System.Reflection.TargetInvocationException: Exception has been thrown by the target of an invocation. ---> System.Reflection.TargetInvocationException: Exception has been thrown by the target of an invocation. ---> System.NullReferenceException: Object reference not set to an instance of an object. at Malone.Services.SettingsProvider.Load() at Malone.Services.SettingsProvider..ctor(ILoggingService loggingService, ICultureService cultureService) --- End of inner exception stack trace ---