ShareFile Sync for Windows isn't authenticating the user and Instead opens the Dashboard

To resolve this issue:

  1. Open regedit and navigate to: ComputerHKEY_CURRENT_USERSoftwareCitrixShareFileSync
  2. Check the registry keys for:
  • AccountID
  • CompanyName
  • Email
  • Subdomain
  • UserID
  • UserName

If the information, particularly the subdomain and Email, don’t match the user’s update them to match.(preserve the original values in case they need to be changed back).

Relaunch Sync and have the User log in again and make sure their Sync authenticate and starts syncing data.

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