Users getting disconnected while working in the published applications

NOTE:

Session Reliabilty:

Session Reliability keeps sessions active when network connectivity is interrupted. Users continue to see the application they are using until network connectivity resumes.

ICA Keep Alives:

Enabling this setting prevents broken connections from being disconnected. If XenApp detects no activity, this setting prevents Remote Desktop Services from disconnecting the session. XenApp sends keep-alive

Messages every few seconds to detect if the session is active. If the session is no longer active, XenApp marks the session as disconnected.

*IMPORTANT:* ICA Keep-Alive does not work if you are using Session Reliability. Configure ICA Keep-Alive only for connections that are not using Session Reliability.

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