1. Enable the Audio policies as documented in this article:
- 7.15 https://docs.citrix.com/en-us/xenapp-and-xendesktop/7-15-ltsr/policies/reference/ica-policy-settings/audio-policy-settings.html#audio-quality
- 1912 https://docs.citrix.com/en-us/citrix-virtual-apps-desktops/1912-ltsr/policies/reference/ica-policy-settings/audio-policy-settings.html#audio-quality
Ensure Audio quality is set to Medium in Citrix audio policy
2. Added following in default.ica at C:inetpubwwwrootCitrixStoreApp_Datadefault.ica
; This is to enable Real-Time Transport
EnableRtpAudio=true
; This is to Allow Real-Time Transport Through gateway
EnableUDPThroughGateway=true
; This is to set audio quality to Medium
AudioBandwidthLimit=1
; UDP Port range
RtpAudioLowestPort=16500
RtpAudioHighestPort=16509
3. Did a iisreset using following command on Storefront server < elevated command prompt>
iireset
4. Set HDX Adaptive Transport to “Preferred” in Citrix Policies
5. Do a group policy update on VDA hosting Avaya softphone application
gpupdate /force
6. The ICA file should have following entries:
[Avaya one-X Communi]
Address=XXX.XXX.XXX.XXX:1494
AudioBandwidthLimit=1
AutologonAllowed=ON
BrowserProtocol=HTTPonTCP
CGPAddress=*:2598
ClearPassword=XXXXXXXXXXX
ClientAudio=On
DesiredColor=X
DesiredHRES=0
DesiredVRES=0
Domain=<Hexa Decimal>
DoNotUseDefaultCSL=On
EnableRtpAudio=true
EnableUDPThroughGateway=true
FontSmoothingType=0
HDXoverUDP=Preferred
InitialProgram=#Avaya one-X Communi
Launcher=WI
LaunchReference=<Hexa Decimal GUID>
LocHttpBrowserAddress=!
LogonTicket=<Hexa Decimal GUID>
LogonTicketType=CTXS1
LongCommandLine=
LPWD=687
NRWD=656
ProxyTimeout=30000
ProxyType=Auto
RtpAudioHighestPort=16509
RtpAudioLowestPort=16500
SessionsharingKey=<Hexa Decimal GUID>
SFRAllowed=Off
SSLEnable=Off
startSCD=XXXXXXXXXX
Title=Avaya one-X Communicator
TransportDriver=TCP/IP
TRWD=0
TWIMode=On
UDPCGPPort=XXX.XXX.XXX.XXX:2598
UDPICAPort=XXX.XXX.XXX.XX:1494
WinStationDriver=ICA 3.0
7. Test Avaya softphone, by calling an extension or direct phone number