WEM Agent Does Not Launch Automatically When a User Logs In

Implement a script for each WEM Agent to force the WEM Agent to start and sync the cache with the WEM Broker.

These are the contents to use for the script (assuming the WEM Agent is installed in the default location within Windows):

net stop “Norskale Agent Host Service” /y

net start “Norskale Agent Host Service”

net start “Netlogon”

timeout 20

cd “C:Program Files (x86)NorskaleNorskale Agent Host”

AgentCacheUtility.exe -refreshcache

It can be ran as a startup task, login script or script with a GPO. Configure the script to run under “NT AUTHORITYSYSTEM” to allow for proper permissions.


For WEM 1911 and later, try the below steps:

net stop “WemAgentSvc” /y

net start “WemAgentSvc” /y

net start “NetLogon” /y

“C:Program Files (x86)CitrixWorkspace Environment Management AgentAgentCacheUtility.exe” -refreshcache

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