Windows 10 & 11 Compatibility with Citrix Virtual Desktops (XenDesktop)

With the release of the Windows 10 Operating System, Microsoft introduced a new way to build, deploy, and service Windows: Windows as a service. New features are packaged into Feature Updates (major versions like 1903, etc.). Bug fixes and security fixes are packaged into Quality Updates. These updates that can be deployed using existing management tools like SCCM. To align with the new method of delivering feature and quality updates in Windows 10, Microsoft introduced the concept of servicing branches.

Microsoft announced that Windows 10 new feature update releases will come out twice a year (around March and September) in a Semi-Annual servicing channel, aligning with the way Office 365 ProPlus is serviced. 1703 (Creators) and 1709 (Fall Creators) are the first examples of this. The Windows 10 servicing and support information is available on Microsoft’s Whats new in Windows 10 deployment page. The servicing timeline for available Windows 10 versions is available on Microsoft’s Windows Lifecycle Fact Sheet.

There are 3 types of servicing channels available with Windows 10:

Windows Insider Program

This program provides Preview Builds that registered entities can get access to validate new features as well as compatibility with existing apps and infrastructure prior to the new features being released in a Semi-Annual Channel.

Semi-Annual Channel

This channel delivers the new twice-per-year feature update releases. Organizations can choose when to deploy updates from the Semi-Annual Channel.

Long-Term Servicing Channel

LTSC releases (formerly known as LTSB) are intended for specialized systems that often require a longer servicing option because of their purpose. The LTSC servicing model prevents Windows 10 Enterprise LTSC devices from receiving the usual feature updates and provides only quality updates to ensure that device security stays up to date.

For additional details on Windows as a service, please refer to:


  • This article is intended for publishing support stance for newer Windows 10 releases. To know the supported Windows 10 versions of a specific product during its release, we recommend to refer to the product documentation.
  • Installing Citrix software versions released prior to the Semi-Annual Channel version is not recommended. Customers who choose to do so will need to validate that any issue generating a Support call isn’t already addressed with a newer Citrix software version if available, and might be required to upgrade to a newer Citrix software version.
  • Once a Windows 10 version reaches End of Service that version is no longer serviced or supported by Microsoft. Citrix does not support running its software on an operating system that is not supported by its manufacturer. Please refer to Microsoft’s Windows Lifecycle Fact Sheet for Windows 10 End of Service information.

See the table below for newer versions of Windows 10 and supported Citrix versions:

Version OS Builds (Or higher) Servicing Options Citrix Support Citrix Version
21H2, 2021 LTSC 19044.1387 SAC, LTSC Supported 2109 or newer

1912 LTSR CU4 or newer

7.15 LTSR CU8 or newer
21H1 19043.928 SAC Supported 2103 or newer

1912 LTSR CU2 or newer

7.15 LTSR CU7 or newer
20H2 19042.610 SAC Supported 2009 or newer

1912 LTSR CU1 or newer

7.15 LTSR CU6 or newer
2004 19041.208 SAC Supported 2003 or newer

1912 LTSR CU1 or newer

7.15 LTSR CU5 or newer
1909 18363.418 SAC Supported 1909 or newer

7.15 LTSR CU5 or newer
2019 LTSC 17763.107 LTSC Supported 1808 or newer

7.15 LTSR CU3 or newer
2016 LTSB 14393.447 LTSB Supported

1912 or newer

7.15 LTSR CU1 or newer

If testing an Insider Preview build it is recommended to use the latest available Current Release or Long Term Service Release version of Citrix VDA or Citrix Workspace App.

Windows 10 Known Issues Articles


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