An error occurred while loading the configuration for the Journaling agent. The configuration may be corrupt, or the Active Directory directory service may be down or unreachable. The last known good configuration will be used, and the Journaling agent will attempt to read the configuration again later.

This Error event indicates that configuration information for the Journaling agent is invalid or corrupted. The configuration information for the Journaling agent is stored in Active Directory.

Note   For more information about the Journaling agent, see Overview of Journaling in the Exchange 2007 Online Help.

To resolve this error, follow one or more of these steps:

• Make sure that Exchange server that logged this event can communicate with one or more Active Directory servers available in the organization.

• Increase the diagnostic logging level on the Journaling counter of the MSExchange Messaging Policies performance object. You can increase logging by running the following Exchange Management Shell command:

  Set-EventLogLevel “MSExchange Messaging Policies\Journaling” -Level High

For more information about increasing logging, see Changing Process Logging Levels.

• Review other related Error and Warning events in the Application log. These related events may help you find the root cause of this error.

  Important   After you have completed troubleshooting this issue, return logging to the default level by running the following command:

  Set-EventLogLevel “MSExchange Messaging Policies\Journaling” -Level Lowest

• If the recommended steps do not resolve this error, contact Microsoft Customer Support Services. For more information about how to contact support, visit the Microsoft Help and Support Web site.

If you are not already doing so, consider running the tools that Microsoft Exchange offers to help administrators analyze and troubleshoot their Exchange environment. These tools can help you make sure that your configuration is in line with Microsoft best practices. They can also help you identify and resolve performance issues, improve mail flow, and better manage disaster recovery scenarios. Go to the Toolbox node of the Exchange Management Console to run these tools now. For more information about these tools, see Toolbox in the Exchange Server 2007 Help.