Could not read the root entry on directory ‘%1’. Cannot access configuration information. %2

Product: Exchange
Event ID: 8063
Source: MSExchangeAL
Version: 8.0
Message: Could not read the root entry on directory ‘%1’. Cannot access configuration

This Error event indicates that the Recipient Update Service initialization failed because the domain controller configuration could not be contacted or one of the following naming contexts could not be read from Active Directory: defaultNaming Context, rootDomainNamingContext, or schemaNamingContext.

User Action

To resolve this error, review the System and Application event logs for related events. For example, events that occur immediately before and after this event may provide more information about the root cause of this error.

If you cannot resolve this error or if you experience other problems or mail flow interruptions in the Exchange environment, contact Microsoft Product Support Services. For information about contacting support, visit the Contact Us page of the Microsoft Help and Support Web site.

If you are not already doing so, consider running the tools that Microsoft Exchange offers to help administrators analyze and troubleshoot their Exchange environment. These tools can help you make sure that your configuration is in line with Microsoft best practices. They can also help you identify and resolve performance issues, improve mail flow, and better manage disaster recovery scenarios. Go to the Toolbox node of the Exchange Management Console to run these tools now. For more information about these tools, see Toolbox in the Exchange Server 2007 Help.


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