Exchange Search Indexer has failed to crawl the mailbox (%1) due to an exception (%2).

Product: Exchange
Event ID: 102
Source: MSExchange Search
Version: 8.0
Symbolic Name: FailedToCrawlMailbox
Message: Exchange Search Indexer has failed to crawl the mailbox (%1) due to an exception (%2).

This Error event indicates that the Microsoft Exchange Search service did not crawl the mailbox because the search service was unable to log on to the mailbox. The error can occur in the following conditions:

  • The mailbox is disabled or deleted

  • In a Move Mailbox operation, Active Directory replication has not yet occurred

The error means that an index for the mailbox is not created. Because of this error, search will be slower for the affected user. The event description will provide the affected mailbox GUID and the exception that caused the event for the specified mailbox.

User Action

To resolve this error, do one or more of the following:

  • Wait for Active Directory replication to occur.

  • Check the status of a disabled or deleted mailbox.

  • Look at the Application event log for a detailed description of the event.

  • Get additional help by posting the issue at Newsgroups: Exchange Server and Outlook.

  • Contact Microsoft Product Support Services with the error code. For more information, visit the Contact Us page of the Microsoft Help and Support Web site.

Note  If you aren’t already doing so, consider running the tools that Exchange offers to help administrators analyze and troubleshoot their Exchange environment. These tools can help you make sure that your configuration is in line with Microsoft best practices. They can also help you identify and resolve performance issues, improve mailflow, and better manage disaster-recovery scenarios. Go to the Toolbox node of Exchange Management Console to run these tools now. For more information about these tools, see Toolbox in the Exchange Server 2007 Help.


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