process name (process id) directory nameThe logfile sequence in “%4” has been halted due to a fatal error. No further updates are possible for the databases that use this logfile sequence. Please correct the problem and restart or restore from backup.

Details
Product: Exchange
Event ID: 492
Source: ESE
Version: 6.5.0000.0
Message: process name (process id) directory nameThe logfile sequence in “%4” has been halted due to a fatal error. No further updates are possible for the databases that use this logfile sequence. Please correct the problem and restart or restore from backup.
   
Explanation

The database engine is unable to replay the log file sequence.

You will receive the following phrase in the event Description:

Information Store (number) The logfile sequence in [path] has been halted

due to a fatal error. No further updates

are possible for the databases that use this logfile sequence. Please correct

the problem and restart or restore from backup.

Because this is a generic error, there are no specific errors associated with this

event in the Description section of the Event. Look for errors mentioned

in the Description section of related events that refer to problems related to

opening, creating, deleting, and writing logfiles. The cause of the error

depends on the specific error. The most common errors in the Description

section of events related to Event ID 492 are as follows:

  • Error -1811 = 0xfffff8ed = JET_errFileNotFound = File not found. The

    logfile may actually be missing or there may be other causes for this error.

    For example, the current logfile (e.g., E00.log) may have a mismatching

    signature between the log and the database. Another reason for Error -1811

    includes the Exchange Database and log files may have been put on Network

    Storage, which is not supported. Also, the checkpoint file may be corrupt, or

    the log drive itself may have failed. The current logfile may have been seized

    and deleted or quarantined by anti-virus software running on the server. There
    have also been problems seen creating the temp log file for the storage group

    (e.g., e00tmp.log ). The temp log file itself may become corrupt.

  • Error -510 = 0xfffffe02 = 4294966786 = JET_errLogWriteFail = Failure when

    writing to log file. Error -510 can be caused by permissions issues, space

    issues, SAN issues, and other issues affecting reads/writes to the disks.

  • Error -1032 = 0xfffffbf8 = 4294966264 = JET_errFileAccessDenied = Cannot

    access file – the file is locked or in use. Another process has “stolen” the

    file. A virus checker may mistakenly quarantine a file, or a backup process

    may temporarily deny access. An flat file backup system or anti-virus software

    may be running against the database or check file directories or the M: drive.

    This error can also occur if the permissions on the folder that contain the

    files for the information stores are not sufficient for the stores to function

    properly.

   
User Action

No further updates are possible for the databases that use this log file

sequence. Correct the problem and restart or restore from backup.

Generally, review the event log for related messages. Correct the problem, bring

the storage group online, and then restore the database from backup media.

Resolutions for common causes are as follows:

  • For Error -1811, make sure the anti-virus software is not running against

    the information store, the SRS database directories, or the Exchange M: drive.

    Ensure that the database drive has not run out of space. Ensure that the database file is actually present where it is supposed to

    be.

  • For Error – 510, investigate the root cause of permissions issues, space

    issues, and other issues affecting reads/writes to the disks.

  • For Error -1032. change the permissions on the folders that contain the

    information store files to the default permissions. Configure the flat file

    backup and anti-virus software to not scan the Exchange server information

    store subdirectories or the M: drive. Use Exchange aware online backup and

    anti-virus software.

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