The Microsoft Exchange Transport Log Search service failed to create message tracking log directory: %1 because of error: %2

Details
Product: Exchange
Event ID: 7016
Source: MSExchangeTransportLogSearch
Version: 8.0
Symbolic Name: LogSearchServiceCreateDirectoryFailed
Message: The Microsoft Exchange Transport Log Search service failed to create message tracking log directory: %1 because of error: %2
   
Explanation

This Error event indicates the Microsoft Exchange Transport Log Search service couldn’t create the message tracking log directory. The Microsoft Exchange Transport Log Search service is used by the Get-MessageTrackingLog cmdlet in the Exchange Management Shell and the Message Tracking tool in the Exchange Management Console to search the message tracking logs on the Hub Transport server, Edge Transport server, or Mailbox server.

The location of the message tracking log directory is controlled by the following:

  • The MessageTrackingLogPath parameter on the Set-TransportServer cmdlet in the Exchange Management Shell for Hub Transport servers and Edge Transport servers

  • The MessageTrackingLogPath parameter on the Set-MailboxServer cmdlet in the Exchange Management Shell for Mailbox servers

By default, the message tracking logs are stored in the C:\Program Files\Microsoft\Exchange Server\TransportRoles\Logs\MessageTracking directory.

The following permissions are required on the message tracking log directory:

  • Administrator: Full Control

  • System: Full Control

  • Network Service: Read, Write, and Delete Subfolders and Files

By default, the Microsoft Exchange Transport service uses the security credentials of the Network Service user account to create the new message tracking log directory and apply the correct permissions on Hub Transport servers. If the Exchange server has only the Mailbox server role installed, the Microsoft Exchange Mail Submission service creates the new message tracking log directory by using the security credentials of the Network Service user account. If the new message tracking log directory does not already exist, and the Network Service account has the rights that are required to create folders and apply permissions at the new location, the new message tracking log directory is created and the correct permissions are applied to the new directory. If the new message tracking log directory already exists, the existing folder permissions are not checked.

If there is a problem with the Microsoft Exchange Transport service on Hub Transport servers or Edge Transport server, or the Microsoft Exchange Mail Submission service on Mailbox servers, the Microsoft Exchange Transport Log Search service can also create the message tracking log directory when the service is started or a message tracking log search is performed.

   
User Action

To resolve this error do one or more of the following:

  • Verify the Microsoft Exchange Transport service and the Microsoft Mail Submission service are not stopped or in a unresponsive state. Restart the services if necessary.

  • Verify the directory that is specified by the MessageTrackingLogPath parameter on the Set-TransportServer cmdlet or the Set-MailboxServer cmdlet exists and has the correct permissions applied to it.

For more information, see How to Configure Message Tracking.

If you are not already doing so, consider running the tools that Microsoft Exchange offers to help administrators analyze and troubleshoot their Exchange environment. These tools can help you make sure that your configuration is in line with Microsoft best practices. They can also help you identify and resolve performance issues, improve mail flow, and better manage disaster recovery scenarios. Go to the Toolbox node of the Exchange Management Console to run these tools now. For more information about these tools, see Toolbox in the Exchange Server 2007 Help.

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