Update agent warning. Microsoft Exchange couldn’t load the IP reputation data file.

Product: Exchange
Event ID: 400
Source: MSExchange Antispam
Version: 8.0
Symbolic Name: UpdateAgentFileNotLoaded
Message: Update agent warning. Microsoft Exchange couldn’t load the IP reputation data file.

This Error event indicates that the IP reputation data file could not be loaded or read. This may be caused by one of the following:

  • The file is corrupted at the binary level.

  • The file cannot be read because it is locked by another process.

  • The file is larger than two gigabytes.

The server will continue processing, but sender reputation will be inoperative.

User Action

To resolve this error, do one or more of the following:

  • Review the System and Application event logs for related events. For example, events that occur immediately before and after this event may provide more information about the root cause of this error.

  • If a write lock by another process is the cause, determine why the other process is writing to this file. If this is a file level antivirus program, exclude the directory from the antivirus scan.

  • If the file is either corrupted or larger than two gigabytes, contact Microsoft Product Support Services. For information about contacting support, visit the Microsoft Help and Support Web site.

If you are not already doing so, consider running the tools that Microsoft Exchange offers to help administrators analyze and troubleshoot their Exchange environment. These tools can help you make sure that your configuration is in line with Microsoft best practices. They can also help you identify and resolve performance issues, improve mail flow, and better manage disaster recovery scenarios. Go to the Toolbox node of the Exchange Management Console to run these tools now. For more information about these tools, see Toolbox in the Exchange Server 2007 Help.


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