7017138: SSPR Challenge Response Error – The response for question is too commonly used

This document (7017138) is provided subject to the disclaimer at the end of this document.

Environment


NetIQ Self Service Password Reset 3.3 or later

Situation

After upgrading from Self Service Password Reset (SSPR) 3.2 to 3.3 users are unable to save their challenge responses.

They are receiving an error: Challenge Response Error – The response for question is too commonly used

Resolution


Uncheck Apply wordlist for the questions you do not want to have the wordlist applied to. This is done on a individual question by question basis. The Apply Wordlist will essentially rule out any single word answer. Then save the configuration and you should not have the same issue with single word answers for challenge responses.

Cause

There was a change to the way he wordlist is applied to challenge response questions with SSPR 3.3. Previously, there was a global option to apply the wordlist to the challenge questions in a yes or no fashion.

With SSPR 3.3 the wordlist is applied on an individual question basis. So there is a checkbox to apply the wordlist for each question (see attached jpgs). If the wordlist is applied, it essentially rules out a single word answer.

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented “AS IS” WITHOUT WARRANTY OF ANY KIND.

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