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NetIQ Self Service Password Reset 3.3 or later
They are receiving an error: Challenge Response Error – The response for question is too commonly used
Uncheck Apply wordlist for the questions you do not want to have the wordlist applied to. This is done on a individual question by question basis. The Apply Wordlist will essentially rule out any single word answer. Then save the configuration and you should not have the same issue with single word answers for challenge responses.
With SSPR 3.3 the wordlist is applied on an individual question basis. So there is a checkbox to apply the wordlist for each question (see attached jpgs). If the wordlist is applied, it essentially rules out a single word answer.
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