7020164: WD Smartware triggers file downloads in Filr Desktop client

WD Smartware is a backup application that is designed to automatically protect date through continuous backup initiated whenever changes are made to a file. WDBackupEngine.exe file is a software component of WD SmartWare by Western Digital Technologies

Filr Desktop client can trigger downloads for large numbers of online files when workstation-based applications, such as the WD Smartware request access to them. Downloading the files stored in Net Folders can quickly fill up a local disk. When this happens, end user may experience an unresponsive or very slow system.

When this happens, the ServiceProvider.log file will have lots of entries like these:

2017-02-06 13:42:23,394 [INFO] [Method: CFilterDownloadRequestHandler::ProcessDownload][File: FilterDownloadRequestHandler.cpp] [Line: 260] [Last Error: 0] [Process ID: 360] – [Thread ID: 10204] : [WDBackupEngine.exe is downloading Net FoldersAcme_Filessample-doc.docx]

2017-02-06 13:42:23,753 [INFO] [Method: CFilterDownloadRequestHandler::ProcessDownload][File: FilterDownloadRequestHandler.cpp] [Line: 260] [Last Error: 0] [Process ID: 360] – [Thread ID: 5024] : [WDBackupEngine.exe is downloading Net FoldersAcme_Filessample-spreadsheet.xlsx]