This document (7020847) is provided subject to the disclaimer at the end of this document.
When a message fires on the spam detection event (Confirmed spam (spam5) or bulk spam (spam 4)) it is because of the content of the email. A lot of time a certain link in a signature can cause Spam 5 to fire. You can do either or both of the following:
1) Add a source address exception for the sender’s domain or full email address.
a) Go to Scanner / Policy Management | <scanner name> | Exceptions | Source Address (from:)
b) In the blank field, type in the full email address for the sender you want to add. If you want to exclude their entire domain to prevents
This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented “AS IS” WITHOUT WARRANTY OF ANY KIND.