This document (7020847) is provided subject to the disclaimer at the end of this document.
Environment
GWAVA 6+
Situation
Resolution
When a message fires on the spam detection event (Confirmed spam (spam5) or bulk spam (spam 4)) it is because of the content of the email. A lot of time a certain link in a signature can cause Spam 5 to fire. You can do either or both of the following:
1) Add a source address exception for the sender’s domain or full email address.
a) Go to Scanner / Policy Management | <scanner name> | Exceptions | Source Address (from:)
b) In the blank field, type in the full email address for the sender you want to add. If you want to exclude their entire domain to prevents
Additional Information
Disclaimer
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