7021963: Cannot Send/Receive Messages or Log in as User in QMS

Message flow has stopped, both inbound and outbound. Messages can be seen going through GWAVA, and GWAVA still scans the messages successfully, but they fail to be sent, or received, unable to process fully the SMTP transaction. At the same time, users are unable to log into the Quarantine Manager. When trying to log in, it gives the user an incorrect user name and password, even though the credentials are correct.


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