7022309: Patch caching should fail if payload file can’t be downloaded

This document (7022309) is provided subject to the disclaimer at the end of this document.


ZENworks Configuration Management 2017


Patch caching may not show as failed when the “payload” file can’t download.

Patch remediation bundles are frequently consist of PLS, PLP and “Payload” install file actions. The payload file may be exe, cab etc and is the actual vendor patch.
In environments where a firewall disallows exe files but allows other types, it’s possible for the remediation bundle to be created only partially, without the exe file.
In the case that the remediation bundle install actions aren’t fully populated end user will see remediate error 20.
Example of error from loader-messages.log:
[DEBUG] [09/20/2017 13:30:49.998] [3150] [ZENLoader] [6183] [] [PatchManagement] [] [com.lumension.scr.exception.UnableToAccesURL: Unable to access URL (Code 403) http://cache.lumension.com/lpmdt/TimKosse/FileZillaClient/
at com.lumension.scr.util.Downloader.downloadFromURL(Downloader.java:551)
at com.lumension.scr.util.Downloader.downloadFromURL(Downloader.java:475)
at com.lumension.scr.util.Airgap.downloadFromURL(Airgap.java:200)
at com.lumension.scr.pojo.Package.getAllPackageFiles(Package.java:953)
at com.lumension.scr.pojo.Package.download(Package.java:382)
at com.patchlink.sapphire.download.SubscriptionDownloadActionHandler.processAction(SubscriptionDownloadActionHandler.java:525)


Add the patch primary server to exclusion list for firewall to allow all downloads. For more information see:


Reported to Engineering


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