7023201: Legacy DRA Web Console returns an HTTP 500 error code

This document (7023201) is provided subject to the disclaimer at the end of this document.


NetIQ Directory Resource Administrator 8.7.x

NetIQ Directory Resource Administrator 9.0.x

NetIQ Directory Resource Administrator 9.1.x


Afterapplying the July 2018 Microsoft Windows Server 2012 R2 patches, the legacyDirectory Resource Administrator (DRA) Web Console (accessed via the URL:http(s):\<IISServer>DRAClient) returns an HTTP 500 error code. Thisoccurs when any user attempts to launch the web client.


Remove anyof the following patches:

  • KB4338419 –Dot Net Framework roll up update
  • KB4054566 –Dot Net Framework 4.7.2 update


Within theJuly 2018 Microsoft Windows 2012 patches, there were patches for Microsoft DOTNet Framework. One of these patches affected the behavior of Windows DCOM andIIS. The legacy web console relies on an Application Pool hosted within WindowsIIS. This app pool communicates with the DRA Administration Service usingWindows DCOM.

Additional Information

Microsofthas identified this as a known issue. This information is documented within theMicrosoft Support link — https://support.microsoft.com/en-us/help/4345913/access-denied-errors-after-installing-july-2018-security-rollup-update

As of the DRA 9.1 release, the legacy Web Console is no longer the default Web UI option for DRA. Future releases of DRA will remove access to the legacy web console. As of 9.0.1 and newer the Web Console is a part of the DRARestExtensions installer.


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