Full disk access required message displays on Catalina when using an MDM solution with the correct access

In Sophos Mac Endpoint 9.9.5, we introduced a notification for “Full disk access required” when the OS is MacOS 10.15 Catalina, and we detect that the full disk access rights detailed in knowledge base article 134552 are not in place.

We have found an issue where customers using an MDM solution (eg: JAMF or Profile Manager) to provide this access will still receive this notice, even with the correct rights in place.

This will be corrected in the 9.9.6 release to Central and On Premise customers near the end of November/beginning of December 2019. It does not prevent the software from working, and is only a visual notice.

Applies to the following Sophos product(s) and version(s)

Central Mac Endpoint 9.9.5

Sophos Anti-Virus for Mac OS X 9.9.5

Customers using an MDM solution to provide disk access rights to Sophos in MacOS 10.15 Catalina will receive a notice on the endpoints titled “Full disk access required” in error.

It does not prevent our software from working, and is a notice only. If rights are added via the dialog, or manually via Security & Privacy on the Endpoint, the message will not appear.

Development have identified the issue and created a fix. This is currently in testing and confirmed for release in 9.9.6 in late November/early December 2019.

It is safe to dismiss the message. It will reappear approximately every 4 hours.

To avoid the message completely, add Full Disk Access rights using the method described in the dialog.

Add Full Disk Access rights using the method described in the dialog or ignore the dialog.]

This article will be updated when information becomes available

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