Updates failing on Linux Endpoint when updating from Linux/Unix based CID hosted on parent Linux machine on 9.11.x.

Updating from a CID hosted on a Linux Parent Updater machine on SAV 9.11.x presenting it’s own update cache as a share to other Linux/Unix Endpoints. The following error messages or similar may be seen. The update will then fail:

2015-12-08 09:34:19: update.failed Failed to download ‘//172.21.96.40/SophosUpdate/Primary/savi/builtin_engine/64/libssp.so.0’: no such file. Please check PrimaryUpdateSourcePath.

2015-12-08 09:34:19: update.failed Failed to replicate from all update sources

Applies to the following Sophos product(s) and version(s)

Sophos Anti-Virus for Linux 9.11.x

Operating systems

All Linux

What To Do

Following architectural changes in version 9.11.x it is necessary on the Parent Updater Linux machine to set the savconfig parameter :

“PrimaryUpdateAllDistros” to “true” (/opt/sophos-av/bin/savconfig set PrimaryUpdateAllDistros=true)

This will allow all files to be download by the Parent Updater Linux machine from SEC and to be presented to the Linux/Unix Endpoints to be updated.

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