Error: “Cannot add account” When Connecting Through iOS Receiver 6.1.4

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information.


The following error is received when connecting through iOS Receiver 6.1.4:

“Cannot add account”

There is no issues on Receiver for Windows and Android.

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