This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information.
The following error is received when connecting through iOS Receiver 6.1.4:
“Cannot add account”
There is no issues on Receiver for Windows and Android.
If your Android device is capable to rename filenames, ensure to rename it to receiverconfig.xml. Otherwise, download and install a third-party app tool to make such modification. In this example, ASTRO File Manager is used, which is available at Google Play.