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Tag: Anti-spam
501 Connection rejected by policy [7.7] 40344, please visit www.messagelabs.com/support for more details about this error message
Getting below error message while send emails to clients hosted with Symantec messagelabs.com
Server Name = mail.scanllc.com
Server IP = 5.135.244.62
Please fix the issue.
Thanks in advance.
Best Regards,
Zarshed
2019-09-04T11:11:53.083Z,SMTP Mail Send Connector,08D72FD2A7AC31D6,3,5.135.244.62:6782,67.219.246.195:25,<,”501 Connection rejected by policy [7.7] 40344, please visit www.messagelabs.com/support for more details about this error message.”,
2019-09-04T11:11:53.083Z,SMTP Mail Send Connector,08D72FD2A7AC31D6,4,5.135.244.62:6782,67.219.246.195:25,*,,”Dropping connection because server is not accepting mail. Server response :501 Connection rejected by policy [7.7] 40344, please visit www.messagelabs.com/support for more details about this error message.”
2019-09-04T11:11:53.083Z,SMTP Mail Send Connector,08D72FD2A7AC31D7,0,,34.225.212.74:25,*,SendRoutingHeaders,Set Session Permissions
2019-09-04T11:11:53.083Z,SMTP Mail Send Connector,08D72FD2A7AC31D7,1,,34.225.212.74:25,*,,attempting to connect
2019-09-04T11:11:53.083Z,SMTP Mail Send Connector,08D72FD2A7AC31D6,5,5.135.244.62:6782,67.219.246.195:25,>,QUIT,
2019-09-04T11:11:53.084Z,SMTP Mail Send Connector,08D72FD2A7AC31D6,6,5.135.244.62:6782,67.219.246.195:25,-,,Remote
2019-09-04T11:11:53.166Z,SMTP Mail Send Connector,08D72FD2A7AC31D7,2,5.135.244.62:6787,34.225.212.74:25,+,,
2019-09-04T11:11:53.251Z,SMTP Mail Send Connector,08D72FD2A7AC31D7,3,5.135.244.62:6787,34.225.212.74:25,<,”220 mail555.messagelabs.com ESMTP Wed, 04 Sep 2019 11:11:51 +0000″,
2019-09-04T11:11:53.251Z,SMTP Mail Send Connector,08D72FD2A7AC31D7,4,5.135.244.62:6787,34.225.212.74:25,>,EHLO mail.scanllc.com,
2019-09-04T11:11:53.334Z,SMTP Mail Send Connector,08D72FD2A7AC31D7,5,5.135.244.62:6787,34.225.212.74:25,<,250 mail555.messagelabs.com Hello ip-100-112-13-60.us-east-1.aws.symcld.net [100.112.13.60] SIZE 52428800 8BITMIME PIPELINING CHUNKING PRDR HELP,
2019-09-04T11:11:53.334Z,SMTP Mail Send Connector,08D72FD2A7AC31D7,6,5.135.244.62:6787,34.225.212.74:25,*,,sending message with RecordId 47407849013301 and InternetMessageId <1AD7D2C0-CE67-4D7E-AAEA-84D526E40D8C@scanllc.com>
2019-09-04T11:11:53.334Z,SMTP Mail Send Connector,08D72FD2A7AC31D7,7,5.135.244.62:6787,34.225.212.74:25,>,MAIL FROM:<solar@scanllc.com> SIZE=54912,
2019-09-04T11:11:53.334Z,SMTP Mail Send Connector,08D72FD2A7AC31D7,8,5.135.244.62:6787,34.225.212.74:25,>,RCPT TO:<STEEVAN-R@marubeni.com>,
2019-09-04T11:11:53.417Z,SMTP Mail Send Connector,08D72FD2A7AC31D7,9,5.135.244.62:6787,34.225.212.74:25,<,250 OK,
2019-09-04T11:11:53.417Z,SMTP Mail Send Connector,08D72FD2A7AC31D7,10,5.135.244.62:6787,34.225.212.74:25,<,421 Service Temporarily Unavailable,
2019-09-04T11:11:53.418Z,SMTP Mail Send Connector,08D72FD2A7AC31D7,11,5.135.244.62:6787,34.225.212.74:25,>,QUIT,
2019-09-04T11:11:53.500Z,SMTP Mail Send Connector,08D72FD2A7AC31D7,12,5.135.244.62:6787,34.225.212.74:25,<,221 mail555.messagelabs.com closing connection,
2019-09-04T11:11:53.501Z,SMTP Mail Send Connector,08D72FD2A7AC31D7,13,5.135.244.62:6787,34.225.212.74:25,-,,Local
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If you’ve spotted an error or would like to provide feedback on this article, please use the section below to rate and comment on the article.
This is invaluable to us to ensure that we continually strive to give our customers the best information possible.
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This article will be updated when more information is available.
If you’ve spotted an error or would like to provide feedback on this article, please use the section below to rate and comment on the article.
This is invaluable to us to ensure that we continually strive to give our customers the best information possible.
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Sophos has resolved the issue and email delivery flow is now back to normal.
Any customers still affected are requested to contact Sophos Support and reference this article.
If you’ve spotted an error or would like to provide feedback on this article, please use the section below to rate and comment on the article.
This is invaluable to us to ensure that we continually strive to give our customers the best information possible.