The Story Behind Our New Name

What’s in a name? It’s symbolic of course but I think strong, descriptive names allow you to communicate clearly and unambiguously about who you are and what you do. On that note, organizationally, we’ve now combined two unique design groups from Dell Technologies under one umbrella, namely OEM | Embedded & Edge Solutions and Extreme Scale Infrastructure (ESI).

Uniting all of our organizational design capabilities under one team not only streamlines our customer experience, but most importantly means we can serve you, our customers, deliver more value, and make it easier to do business with us. With this combination comes a new name and identity: Dell Technologies Design Solutions.

Full of meaning

As the global leader of this organization, let me explain why the team chose this name. For us, the word ‘design’ is rich and full of meaning. When we look at the work we do together with our teams and customers, ‘design’ is a verb full of action and purpose. The same word transforms into a noun to capture the unique solution that we deliver together, while ‘designed’ can also be applied as an adjective to better describe the aesthetics or purpose-built activity of design.

It’s also true that the word ‘design’ speaks to the passions in both my professional and personal life. Creativity, innovation, customer experience, delivery – these all intersect with my personal interests in shoes, fashion, music and the design behind beautiful architecture.

Bringing your dreams to life

As our customer, you have a unique idea – your product to bring to market, or your design to accelerate your mission. You want to come up with new and improved ways of doing things with the right technology to help differentiate and increase its potential for success. You want to come up with new and improved ways of doing things, to advance progress, to make the world a better place. You’re passionately committed to bringing that vision to life.

Our job is to elevate that vision and help make it a reality. Design then becomes the emotional connection between what we can do together, the what and the how that makes serving your end user a reality.

Making problems disappear

I know the term ‘solutions’ can sometimes be used flippantly, but for me, it remains an integral part of what we help you deliver. When I hear the word ‘solutions’, I picture pain points disappearing, challenges being addressed, and problems being solved.

However, it’s important to say that we in Design Solutions do not create solutions per se. Rather, we enable you to design interesting and vital solutions for your customers. That’s an important difference. We’re not a solutions provider, but the necessary hardware, software and services infrastructure provider, enabling you to deliver unique and innovative designs.

Our value statement

From our perspective, everything begins and ends with your idea. We co-design and we problem solve. Our shared goal is to differentiate your IP so that your end-customers will intuitively recognize it as the solution they need.

I’ve talked about what’s different but it’s also important to reference what stays the same. While we’ve changed our name, our promise to you remains. As we’re embedded in your product, we know that we influence your revenue as well as the perceptions and health of your brand and products in the marketplace. We take that position of responsibility seriously.

We’re proud to work with you to respond to unique market requirements across nine industries and 40 verticals, allowing us to jointly deliver solutions that diagnose and treat diseases, make factories more efficient, transform communication networks, and reduce energy costs.

Design Solutions

Returning to my opening question, I believe that our new name sums up the essence of who we are and what we do. Offering a boutique set of capabilities, we can deliver amazing value-add products and services through the lens of your customer solutions. After all, the best solution to any problem you face is a transformational one, designed to fit all of your needs.

What’s your take on design? I’d love to hear your reactions and questions. We’re here to work with you to design your product’s success. Take the first step andcontact ustoday.

Learn more about what we do atDell Technologies Design Solutions and join our LinkedIn Dell Technologies Design Solutions Showcase pagehere.

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How Technology Personifies Your Company

Last week I was interviewed by The Economist on the role of IT in the connection between companies and customer expectations. While I believe it can give businesses the best flexibility to respond to ever-changing customer expectations, I also think a more holistic view on big data is needed to shape their experience and make it more personal. Taking advantage of the data generated in our companies is a priority. High-quality data management enhances our knowledge and adds value to decision-making. It even allows us to anticipate future challenges. However, we’re only just peeling the first … READ MORE

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Improving Customer Experience through Digital Transformation

EMC logo


Today, no matter what business you’re in, the pressure is on not just to enable but to accelerate “digital transformation.” The goal is to be able to move beyond traditional product- and market-focused strategies and focus efforts on the quality of the customer experience with capabilities such as real-time customer engagement, actionable insights, and personalization.

The services business is no different. The objective of delivering the best possible customer experience―to every customer, every time―is driving how we design and deliver service and how we collaborate with customers to achieve their objectives.

That’s why “Digital Transformation of Services” is a key theme for our team of 60,000+ Dell EMC Service and partner professionals worldwide.

Just as enterprises of all kinds are striving to put advances in data science, artificial intelligence (AI), business intelligence (BI), virtual and augmented reality (VR/AR), machine learning (ML) and deep learning (DL) to work for competitive advantage, we are working to put these same technologies to work to deliver the next generation of services our customers need to succeed.

Proactive, Predictive, Personalized

By utilizing our breakthrough automated, predictive and proactive support capabilities, such as those powered by connected technologies that continually monitor system state, we’re able to identify and resolve issues much faster. Over the years we’ve continued to evolve these capabilities to increase our ability to predict and proactively address impending problems before they even have a chance to occur and impact customers.

Notably, today we are the only IT service provider that gives customers a consistent, proactive, predictive and data-driven support experience across their entire environment―from PC to data center. For example, with ProSupport Plus and SupportAssist customers can experience up to 92% less time to resolve a failed hard drive issue and up to 72% less IT effort to resolve server issues. And we’ve extended this experience from commercial customers to consumers.

Recently, we’ve been working to provide even more personalized and effortless support that leverage data science, machine learning and AI-empowered technology to deepen our relationship with customers. For example, we’ve developed personalized dashboards that provide enterprises with near-real-time and historical data about their services history, with the ability to visualize trends or drill down to specific technologies, service calls, and timeframes.

The result has been greater collaboration for better and more efficient service delivery, as well as insights into how customers can improve internal IT processes and skillsets to optimize the end user experience and help shift IT focus from maintenance to innovation.

Customer Experience Is Job #1

At Dell Technologies, we understand that our customer relationships are the ultimate differentiator and the foundation for our success.

Today our support and deployment services have a 94%+ customer satisfaction rating. But we’re not satisfied.

Together with our partners, our global services organization of 60,000+ subject matter experts, consultants, project managers and engineers is committed to continue to expand and evolve our services to make it easier to put digital technologies to work―from selection, to consumption, to adoption, optimization and support―from the edge to the datacenter to the cloud.

So, our customers can accelerate their own digital transformation and in turn, provide their customers with a customer experience worth celebrating.

The post Improving Customer Experience through Digital Transformation appeared first on InFocus Blog | Dell EMC Services.


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5 Ways to Improve Customer Experience

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Tuesday, October 2 was Customer Experience Day, an industry-wide celebration for professionals and companies that create great customer experiences. Dell Technologies participates every year, recognizing our team members and the work they do to put the transformative power of technology into your businesses, helping you achieve your desired outcomes and delight your own customers. CX Day gave me an opportunity to reflect on the progress we’ve made in delivering an exceptional customer experience across Dell. And while I am excited about how much we have achieved in a short time, there is still opportunity for us … READ MORE



ENCLOSURE:https://blog.dellemc.com/uploads/2018/10/Dell-CX-Day-2018-1006-1-600×356.jpg

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Celebrating the Many Faces of Customer Experience

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We’re living in the “Age of the Customer,” a time when the customer experience is overtaking price and product as a company’s key brand differentiator. In fact, it’s been estimated that 85% of a customer’s decision to purchase is based solely on their current and previous customer experience! At Dell Technologies, we’ve always known our customers expect more than industry-leading solutions and services when they partner with us. They also expect an industry-leading experience and relationship that helps accelerate their business. It’s this value-driven relationship that has quickly become the ultimate prize for companies large and … READ MORE



ENCLOSURE:https://blog.dell.com/uploads/2018/10/Dell-CX-Day-2018-1006-1-600×356.jpg

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Every Day is #CX Day

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In services, as in every industry, delivering the best possible customer experience is what drives digital transformation.

How do you celebrate CX Day?

As you may already know, CX stands for customer experience – and CX Day is a global, industry-wide celebration of the companies and individuals that create exceptional customer experience. At Dell Technologies, we will celebrate our customer relationships and recognize the team members who make great customer experience happen.

It also reflects the growing importance of CX in our digital world, where, by 2020 it is predicted that:

  • The quality of customer experience is expected to overtake price and product as the primary brand differentiator
  • Every $1 invested in customer experience will deliver $3 in ROI

Celebrating the Everyday Heroes

For Dell Technologies, 2018 will be our 5th annual CX Day with 80 celebration events for employees in more than 20 countries across six continents. It’s an opportunity to thank and recognize our global team members, who are the heart and soul of delivering our best-in-class customer experience.

So, it may surprise you to hear that, this year, I’ll be somewhere else.

That’s because, quite appropriately, CX Day coincides with the date of our annual Dell EMC Service Partner Forum. The services team and I will be meeting with 350 of our top support and deployment services partners, who are a critical part of delivering the best possible experience to our customers around the world.

The forum recognizes the contribution of service partner companies that provide everything from tech support, to channel services, to parts, logistics, training and field service to our customers. We also conduct working sessions to advance joint roadmaps for improving the Dell EMC service experience.

Improving CX through Digital Transformation

Today, no matter what business you’re in, the pressure is on not just to enable but to accelerate “digital transformation.” The goal is to be able to move beyond traditional product- and market-focused strategies and focus efforts on the quality of the customer experience with capabilities such as real-time customer engagement, actionable insights, and personalization.

The services business is no different. The objective of delivering the best possible customer experience―to every customer, every time―is driving how we design and deliver service and how we collaborate with customers to achieve their objectives.

That’s why “Digital Transformation of Services” is a key theme at our partner forum―and for our team of 60,000+ Dell EMC Service and partner professionals worldwide.

Just as enterprises of all kinds are striving to put advances in data science, artificial intelligence (AI), business intelligence (BI), virtual and augmented reality (VR/AR), machine learning (ML) and deep learning (DL) to work for competitive advantage, we are working to put these same technologies to work to deliver the next generation of services our customers need to succeed.

Proactive, Predictive, Personalized

By utilizing our breakthrough automated, predictive and proactive support capabilities, such as those powered by connected technologies that continually monitor system state, we’re able to identify and resolve issues much faster. Over the years we’ve continued to evolve these capabilities to increase our ability to predict and proactively address impending problems before they even have a chance to occur and impact customers.

Notably, today we are the only IT service provider that gives customers a consistent, proactive, predictive and data-driven support experience across their entire environment―from PC to data center. For example, with ProSupport Plus and SupportAssist customers can experience up to 92% less time to resolve a failed hard drive issue and up to 72% less IT effort to resolve server issues. And we’ve extended this experience from commercial customers to consumers.

Recently, we’ve been working to provide even more personalized and effortless support that leverage data science, machine learning and AI-empowered technology to deepen our relationship with customers. For example, we’ve developed personalized dashboards that provide enterprises with near-real-time and historical data about their services history, with the ability to visualize trends or drill down to specific technologies, service calls, and timeframes.

The result has been greater collaboration for better and more efficient service delivery, as well as insights into how customers can improve internal IT processes and skillsets to optimize the end user experience and help shift IT focus from maintenance to innovation.

CX is Job #1

At Dell Technologies, we understand that our customer relationships are the ultimate differentiator and the foundation for our success.

Today our support and deployment services have a 94%+ customer satisfaction rating. But we’re not satisfied.

Together with our partners, our global services organization of 60,000+ subject matter experts, consultants, project managers and engineers is committed to continue to expand and evolve our services to make it easier to put digital technologies to work―from selection, to consumption, to adoption, optimization and support―from the edge to the datacenter to the cloud.

So, our customers can accelerate their own digital transformation and in turn, provide their customers with a CX worth celebrating.

The post Every Day is #CX Day appeared first on InFocus Blog | Dell EMC Services.


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FAQ: QuickEdit Support

Question: Is QuickEdit still going to be supported?

Answer: The End of Life (EOL) lifecycle date for Citrix QuickEdit for XenMobile is September 1, 2018.

When a product release reaches EOL, you can use the product within the terms of your product licensing agreement, but the available support options are limited. Historical information appears in the Knowledge Center or other online resources. The documentation is no longer updated and is provided on an as-is basis. For more information about product lifecycle milestones, see the Product Matrix.

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Hyperledger Fabric Archives

Copyright © 2017 The Linux Foundation®. All rights reserved. Node.js is a trademark of Joyent, Inc. and is used with its permission. Please review the Trademark Guidelines of the Node.js Foundation document. The Linux Foundation has registered trademarks and uses trademarks. For a list of trademarks of The Linux Foundation, please see our Trademark Usage page. Linux is a registered trademark of Linus Torvalds. Privacy Policy and Terms of Use

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