Client printer with Japanese character in name is not redirected to Citrix DesktopApplication Session.

On client computer enable “Use Unicode UTF-8 for worldwide language support”.

1. Click the Start button, and then click Control Panel.

2. Click Change date, time, or number formats.

The Region dialog box appears.

3. Click the Administrative tab, and then, under Language for non-Unicode programs, click Change system locale.

4. On Region Settings dialog box check the box “Use Unicode UTF-8 for worldwide language support” and click on OK button.

5. Click on OK to close the Region dialog box

6. Reboot the system if prompted.

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Update/Install fails with error 1708

I need a solution

The update/install of the Endpoint Protection client failes and rolls back.

=== Verbose logging started: 02.10.2019  13:09:57  Build type: SHIP UNICODE 5.00.10011.00  Calling process: C:WINDOWSsystem32msiexec.exe ===

[snip]
[snip]

Property(S): MsiLogFileLocation = C:UsersADMINI~1AppDataLocalTempSEP_INST.LOG
Property(S): PackageCode = {AF3439CE-A633-4C9B-99F8-C445A17B6BFE}
Property(S): ProductState = -1
Property(S): PackagecodeChanging = 1
Property(S): CURRENTDIRECTORY = C:UsersADMINI~1AppDataLocalTemp6c7ddeb3-d864-4dff-933c-eeab0db9690b
Property(S): CLIENTUILEVEL = 2
Property(S): CLIENTPROCESSID = 9564
Property(S): VersionDatabase = 200
Property(S): MsiSystemRebootPending = 1
Property(S): VersionMsi = 5.00
Property(S): VersionNT = 603
Property(S): WindowsBuild = 9600
Property(S): ServicePackLevel = 0
Property(S): ServicePackLevelMinor = 0
Property(S): MsiNTProductType = 1
Property(S): WindowsVolume = C:
Property(S): System64Folder = C:WINDOWSsystem32
Property(S): RemoteAdminTS = 1
Property(S): TempFolder = C:UsersADMINI~1AppDataLocalTemp
Property(S): ProgramFiles64Folder = C:Program Files
Property(S): CommonFiles64Folder = C:Program FilesCommon Files
Property(S): AppDataFolder = C:UsersadministratorAppDataRoaming
Property(S): FavoritesFolder = C:UsersadministratorFavorites
Property(S): NetHoodFolder = C:UsersadministratorAppDataRoamingMicrosoftWindowsNetwork Shortcuts
Property(S): PersonalFolder = C:UsersadministratorDocuments
Property(S): PrintHoodFolder = C:UsersadministratorAppDataRoamingMicrosoftWindowsPrinter Shortcuts
Property(S): RecentFolder = C:UsersadministratorAppDataRoamingMicrosoftWindowsRecent
Property(S): SendToFolder = C:UsersadministratorAppDataRoamingMicrosoftWindowsSendTo
Property(S): TemplateFolder = C:ProgramDataMicrosoftWindowsTemplates
Property(S): LocalAppDataFolder = C:UsersadministratorAppDataLocal
Property(S): MyPicturesFolder = C:UsersadministratorPictures
Property(S): AdminToolsFolder = C:ProgramDataMicrosoftWindowsStart MenuProgramsAdministrative Tools
Property(S): StartupFolder = C:ProgramDataMicrosoftWindowsStart MenuProgramsStartup
Property(S): StartMenuFolder = C:ProgramDataMicrosoftWindowsStart Menu
Property(S): FontsFolder = C:WINDOWSFonts
Property(S): GPTSupport = 1
Property(S): OLEAdvtSupport = 1
Property(S): ShellAdvtSupport = 1
Property(S): MsiAMD64 = 6
Property(S): Msix64 = 6
Property(S): Intel = 6
Property(S): PhysicalMemory = 8117
Property(S): VirtualMemory = 5853
Property(S): AdminUser = 1
Property(S): MsiTrueAdminUser = 1
Property(S): LogonUser = administrator
Property(S): UserSID = S-1-5-21-1910545008-2276187321-3739630811-500
Property(S): UserLanguageID = 3079
Property(S): ComputerName = TECHNIK09
Property(S): SystemLanguageID = 3079
Property(S): ScreenX = 1024
Property(S): ScreenY = 768
Property(S): CaptionHeight = 23
Property(S): BorderTop = 1
Property(S): BorderSide = 1
Property(S): TextHeight = 16
Property(S): TextInternalLeading = 3
Property(S): ColorBits = 32
Property(S): TTCSupport = 1
Property(S): Time = 13:10:18
Property(S): Date = 02.10.2019
Property(S): MsiNetAssemblySupport = 4.7.3056.0
Property(S): MsiWin32AssemblySupport = 6.3.17134.1
Property(S): RedirectedDllSupport = 2
Property(S): MsiRunningElevated = 1
Property(S): Privileged = 1
Property(S): USERNAME = Egger
Property(S): COMPANYNAME = Microsoft
Property(S): DATABASE = C:WINDOWSInstaller1160eed.msi
Property(S): OriginalDatabase = C:UsersadministratorAppDataLocalTemp6c7ddeb3-d864-4dff-933c-eeab0db9690bSep.msi
Property(S): UILevel = 3
Property(S): MsiUIHideCancel = 1
Property(S): ACTION = INSTALL
Property(S): BFEServiceRunning = 1
Property(S): SYMVERSIONNT64 = 1000
Property(S): EMBEDDEDSYSTEM = 0
Property(S): AlreadyElevated = 1
MSI (s) (C0:F0) [13:10:18:763]: Note: 1: 1708 
MSI (s) (C0:F0) [13:10:18:763]: Product: Symantec Endpoint Protection -- Installation operation failed.

MSI (s) (C0:F0) [13:10:18:764]: Das Produkt wurde durch Windows Installer installiert. Produktname: Symantec Endpoint Protection. Produktversion: 14.0.3929.1200. Produktsprache: 1033. Hersteller: Symantec Corporation. Erfolg- bzw. Fehlerstatus der Installation: 1603.

MSI (s) (C0:F0) [13:10:18:771]: Deferring clean up of packages/files, if any exist
MSI (s) (C0:F0) [13:10:18:771]: MainEngineThread is returning 1603
MSI (s) (C0:44) [13:10:18:771]: Calling SRSetRestorePoint API. dwRestorePtType: 13, dwEventType: 103, llSequenceNumber: 11, szDescription: "".
MSI (s) (C0:44) [13:10:18:772]: The call to SRSetRestorePoint API succeeded. Returned status: 0.
=== Logging stopped: 02.10.2019  13:10:18 ===
MSI (s) (C0:44) [13:10:18:773]: User policy value 'DisableRollback' is 0
MSI (s) (C0:44) [13:10:18:773]: Machine policy value 'DisableRollback' is 0
MSI (s) (C0:44) [13:10:18:773]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (C0:44) [13:10:18:774]: Note: 1: 1402 2: HKEY_LOCAL_MACHINESoftwareMicrosoftWindowsCurrentVersionInstallerRollbackScripts 3: 2 
MSI (s) (C0:44) [13:10:18:774]: Note: 1: 1402 2: HKEY_LOCAL_MACHINESoftwareMicrosoftWindowsCurrentVersionInstallerRollbackScripts 3: 2 
MSI (s) (C0:44) [13:10:18:774]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
MSI (s) (C0:44) [13:10:18:774]: Destroying RemoteAPI object.
MSI (s) (C0:A0) [13:10:18:774]: Custom Action Manager thread ending.
MSI (c) (5C:90) [13:10:18:776]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
MSI (c) (5C:90) [13:10:18:777]: MainEngineThread is returning 1603
=== Verbose logging stopped: 02.10.2019  13:10:18 ===

0

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