ShareFile : Application Specific password

You can access creation of application passwords underPersonal Settings > Personal Security > Two-Step Verification > Application Specific Passwords, using theCreate a Passwordbutton. On the new screen, you will be prompted to enter a label. This label will help you identify the app if you ever desire to revoke access to it. After clickingGenerate, click theCopybutton to copy the app-specific password to your clipboard. Next, Paste the new password into the password field of your app.

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How to create a Share link in ShareFile Sync

You can create a link to a file in the local syncing location in just a few clicks. This link can be provided to others to grant them access to this file. To create this link, right-click any file and select the ShareFile option. You can choose to have the link copied to your clipboard or to have it placed in a new Microsoft Outlook message using the Email ShareFile link option.

A link created by this method will not require the recipient to log in or enter their name and email address. Recipient access will appear in reporting as “Anonymous.”

You can customize the Expiration Policy of links created using this method in the Preferences section of the Sync app.


How to Request Files Using ShareFile Desktop App for Windows

  • Clicking Copy a Link will automatically place a link in your clipboard.

    You can paste the link into your preferred browser, email, or chat program, and your coworker may use the link to upload files. If you would like to customize the options of this link, click the Gear icon to the right of the Copy a Link option.

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    The link options shown below allow you to customize various notification and security settings for this particular message.

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    Embed a Document in Your Website

    To embed an existing template into your website, begin by hovering over the template in your Templates page and select Details.

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    From the Template Details screen, select Embed in Website.

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    You can then name the the code, choose the display type, limit the number of uses, choose an expiration date, password protect, and select the identity verification method you wish to use. If your template included more than one signing role, you will be prompted to select which signer role you want used for the embedded document. Once you have done this click Generate Link.

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    This will generate the code for you to use in your website. Click Copy to Clipboard in order to copy the code to then paste it into your website’s editor. Email notifications about documents using these links are associated with the link creator. Changes in email addresses will require a new link to be generated.

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    7023333: Google driver fails to start due with java null error when authenticating

    This happens when the client account is not authenticated correctly.

    Reauthorize the client account. Make sure that when you put in the client ID that you do not paste from the clipboard unless you paste as unformatted text. Once this is done, reset the system roles for the account.

    Also, make sure that you have placed the certificate in the same directory (file system) as the shim for the driver.


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    7020613: Finding Messages in SOAP Traces That Contain Control Characters

    First, get a SOAP trace. See KB, “How to Create a SOAP Trace with GroupWise POAs“; then, open the SOAP trace into a text editor like TextPad (or any editor that allows HEX searches).

    1. With the SOAP trace open in TextPad, hit F5 (Search | Find).

    2. In the “Find what:” box, type “x02” (where “02” is the illegal character code you are looking for) and click on “Find Next”.

    2. It will highlight the character. In this case, it is at the very beginning of the subject line. Now you have the subject of the message and you can go find it in the user’s mailbox.

    NOTE: some characters were erased in the screenshot to protect potentially sensitive information.

    If you look up what control character #2 represents, it is a “start of text” character. Note that – since this one is a control character (characters used to control a device back in the teletype days) – Textpad simply tries to represent it with character of its own choosing. A control character isn’t normally printable.

    See also, “SOAP Trace Reading Basics“.

    3. Now you are ready to remedy the issue. Refer to KB, “How to Archive Items When Illegal XML Characters Are Involved (i.e., “control characters”)“.


    7022998: Cannot copy then paste a “range” of data in a host session

    This document (7022998) is provided subject to the disclaimer at the end of this document.


    Reflection Desktop (including Pro, for IBM, or for UNIX and OpenVMS) 16.0 or higher

    Reflection 2014

    Reflection Pro 2014

    Reflection for IBM 2014

    Reflection for UNIX and OpenVMS 2014

    Reflection for IBM 2011

    Reflection for UNIX and OpenVMS 2011

    Reflection Standard Suite 2011


    Can not copy then paste a “range” of data in a host session. Attempting to paste large amounts of data from the Windows clipboard across multiple fields and across multiple host pages is failing.


    If using Reflection Desktop 16.0:
    Upgrade to Reflection Desktop 16.0 SP1 HF17 or higher. (16.0.478)
    This change is not included in any release of Reflection Desktop 16.1 but will be in a future Reflection Desktop release.
    The ability to copy, then paste a range of data (Paste Range), has been added to Reflection Desktop and allows users to paste large amounts of data across multiple fields and across multiple host pages. This feature can be accessed by copying a large amount of data to the Windows clipboard and then going to Edit | Paste Range in the Reflection session window.

    A HotFix (HF) for Reflection Desktop is a cumulatively built product update, intended for limited distribution, which addresses specific customer issues and enhancement requests; outside the regular Development release cycle. It is only available to Micro Focus customers with current software support and maintenance contracts, and only after contacting Micro Focus Customer Support directly. A HotFix undergoes limited stability and quality testing and is intended for quick release to address specific product issues and should not be deployed to production environments without thorough testing. It is recommended to upgrade to a full-release or a Service Pack version of Reflection Desktop when it becomes available.


    This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented “AS IS” WITHOUT WARRANTY OF ANY KIND.


    Unable to open PVS Console after upgrade to 7.17

    Unable to open PVS Console after upgrade to PVS 7.17 with error

    An unhandled exception occurred and the application will exit. Please report the information below. Press Ctrl-C to copy the data to the clipboard.

    Method not found: ‘!!0[] System.Array.Empty()’.

    Stack Trace:

    at ADSupport.PublicFunctions.GetOneTimeADInfo() at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx) at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx) at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)

    at System.Threading.ThreadHelper.ThreadStart()

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