FAQ: Secure Mail and ActiveSync for Android

Question :

How SecureMail and Active sync for Android works.

Answer :

SecureMail syncs with Exchange Server via the ActiveSync messaging protocol to give users real-time access to their Outlook mail, contacts, calendar events, automatically generated mailboxes, and user-created folders.

Note: ActiveSync doesn’t support the synchronization of Exchange public folders. In Exchange Server 2013, ActiveSync doesn’t sync the Drafts folder.

To sync user-created folders, follow these steps:

Android:

  1. Go to the Mailboxes list.
  2. Tap the mailbox you want to sync.
  3. Tap the More icon in the lower-right corner.
  4. Tap Sync options.
  5. Under Check frequency, select how often you want the folder to sync.

Related:

FAQ : SecureMail and ActiveSync for Android

Question :

How SecureMail and Active sync for Android works.

Answer :

SecureMail syncs with Exchange Server via the ActiveSync messaging protocol to give users real-time access to their Outlook mail, contacts, calendar events, automatically generated mailboxes, and user-created folders.

Note: ActiveSync doesn’t support the synchronization of Exchange public folders. In Exchange Server 2013, ActiveSync doesn’t sync the Drafts folder.

To sync user-created folders, follow these steps:

Android:

  1. Go to the Mailboxes list.
  2. Tap the mailbox you want to sync.
  3. Tap the More icon in the lower-right corner.
  4. Tap Sync options.
  5. Under Check frequency, select how often you want the folder to sync.

Related:

The mailbox server [] has forms based authentication enabled on its virtual server. Exchange ActiveSync cannot access the server when Forms based authentication is enabled. For information about how to correctly configure Exchange virtual directory settings, see Microsoft Knowledge Base article 817379, “Exchange ActiveSync and Outlook Mobile Access errors occur when SSL or forms-based authentication is required for Exchange Server 2003” (http://go.microsoft.com/fwlink/?linkid=3052kbid=817379).

Details
Product: Exchange
Event ID: 3030
Source: Server ActiveSync
Version: 6.5.7638.0
Component: Microsoft Exchange ActiveSync
Message: The mailbox server [<%1>] has forms based authentication enabled on its virtual server. Exchange ActiveSync cannot access the server when Forms based authentication is enabled. For information about how to correctly configure Exchange virtual directory settings, see Microsoft Knowledge Base article 817379, “Exchange ActiveSync and Outlook Mobile Access errors occur when SSL or forms-based authentication is required for Exchange Server 2003” (http://go.microsoft.com/fwlink/?linkid=3052kbid=817379).
   
Explanation

A problem with your Exchange ActiveSync configuration has caused synchronization to fail. One or more users were unable to successfully synchronize their mobile devices with Exchange Server. This problem can occur if your /Exchange virtual directory settings are not properly configured.

   
User Action

For information about how to configure /Exchange virtual directory settings, see Microsoft Knowledge Base article 817379, “Exchange ActiveSync and Outlook Mobile Access errors occur when SSL or forms-based authentication is required for Exchange Server 2003” (http://go.microsoft.com/fwlink/?linkid=3052&kbid=817379).

Related:

The mailbox server [] has its [] virtual directory set to require SSL. Exchange ActiveSync cannot access the server if SSL is set to be required. For information about how to correctly configure Exchange virtual directory settings, see Microsoft Knowledge Base article 817379, “Exchange ActiveSync and Outlook Mobile Access errors occur when SSL or forms-based authentication is required for Exchange Server 2003” (http://go.microsoft.com/fwlink/?linkid=3052kbid=817379).

Details
Product: Exchange
Event ID: 3029
Source: Server ActiveSync
Version: 6.5.7638.0
Component: Microsoft Exchange ActiveSync
Message: The mailbox server [<%1>] has its [<%2>] virtual directory set to require SSL. Exchange ActiveSync cannot access the server if SSL is set to be required. For information about how to correctly configure Exchange virtual directory settings, see Microsoft Knowledge Base article 817379, “Exchange ActiveSync and Outlook Mobile Access errors occur when SSL or forms-based authentication is required for Exchange Server 2003” (http://go.microsoft.com/fwlink/?linkid=3052kbid=817379).
   
Explanation

A problem with your Exchange ActiveSync configuration has caused synchronization to fail. One or more users were unable to successfully synchronize their mobile devices with Exchange Server. This problem can occur if your /Exchange virtual directory settings are not properly configured.

   
User Action

For information about how to configure /Exchange virtual directory settings, see Microsoft Knowledge Base article 817379, “Exchange ActiveSync and Outlook Mobile Access errors occur when SSL or forms-based authentication is required for Exchange Server 2003” (http://go.microsoft.com/fwlink/?linkid=3052&kbid=817379).

Related:

IP-based AUTD received a UDP message that was not recognizable as a valid application message from [%1].

Details
Product: Exchange
Event ID: 3023
Source: Server ActiveSync
Version: 6.5.7596.0
Message: IP-based AUTD received a UDP message that was not recognizable as a valid application message from [%1].
   
Explanation

Microsoft® Exchange ActiveSync® detected a User Datagram Protocol (UDP) message that is not valid. Exchange ActiveSync deleted the UDP message that is not valid.

This event may occur when one of your applications is not correctly configured. Alternatively, this event may also indicate that a user who has access to your network is sending large UDP messages in an attempt to cause your front-end server to stop responding.

   
User Action

No user action is required. However, if you notice this event repeatedly, you should try to determine the exact cause of this event.

To determine the cause of UDP messages that are not valid, use the IP address included in the text of the event to determine which server sent the UDP message that is not valid. If the server is in your network, check to see what is running on that computer that may be accidentally sending UDP messages that are not valid.

IP addresses can be spoofed. Therefore, even if you learn the IP address of the server that sent a UDP message, you may not resolve this event.

If you cannot identify the server that is sending UDP messages, review your network topology and network perimeter for any security vulnerabilities.

Related:

Microsoft Exchange ActiveSync has been loaded: Process ID: [%1].

Details
Product: Exchange
Event ID: 3002
Source: Server ActiveSync
Version: 6.5
Message: Microsoft Exchange ActiveSync has been loaded: Process ID: [%1].
   
Explanation

This Information event indicates that Microsoft Exchange ActiveSync has been loaded on an Exchange Server computer.

   
User Action
  • No user action is required. However, if one or more of your mobile device clients cannot synchronize their mobile devices with the Exchange Server computer, do one or more of the following:

  • Review the Application log for Server ActiveSync Warning or Error events. Use the information in those event descriptions to diagnose the root cause of the problem.

  • Review the following resources:

Related:

The mailbox server [%1] for user [%2] is running version [%3]. Exchange ActiveSync only supports Mailbox servers that are running Exchange 2003 or later.

Details
Product: Exchange
Event ID: 1028
Source: MSExchange ActiveSync
Version: 8.0
Symbolic Name: BadProxyServerVersion
Message: The mailbox server [%1] for user [%2] is running version [%3]. Exchange ActiveSync only supports Mailbox servers that are running Exchange 2003 or later.
   
Explanation

This Warning event indicates that a mobile device user who has a mailbox on a server that is running Exchange 2000 Server or an earlier version has tried to access the user’s mailbox through a computer that is running Exchange 2007 and the Client Access server role. Mobile device users can only access their mailbox through Exchange 2007 Client Access servers if their mailboxes are located on Exchange mailbox servers that are running Microsoft® Exchange Server 2003 or Exchange Server 2007.

   
User Action

To resolve this warning, do one or more of the following:

  • If you do not want the user to use Exchange ActiveSync, disable the user specified in the event description for Exchange ActiveSync. For more information, see How to Enable or Disable Exchange ActiveSync for a Mailbox User in the Exchange 2007 Help file.

  • If you want the user to use Exchange ActiveSync, move the user’s mailbox to a mailbox server that is running Exchange 2003 or Exchange 2007.

If you are not already doing so, consider running the tools that Microsoft Exchange offers to help administrators analyze and troubleshoot their Exchange environment. These tools can help you make sure that your configuration is in line with Microsoft best practices. They can also help you identify and resolve performance issues, improve mail flow, and better manage disaster recovery scenarios. Go to the Toolbox node of the Exchange Management Console to run these tools now. For more information about these tools, see Toolbox in the Exchange Server 2007 Help.

Related:

The Microsoft Exchange ActiveSync process has been shut down Process id: [%1]. This event typically results from a shortage of system memory from overload. If this event is logged frequently, review the Application log for related events. The Client Access Server that the Microsoft Exchange ActiveSync service runs on may need to be load balanced to reduce system overload.

Details
Product: Exchange
Event ID: 1014
Source: MSExchange ActiveSync
Version: 8.0
Symbolic Name: AirSyncUnloaded
Message: The Microsoft Exchange ActiveSync process has been shut down Process id: [%1]. This event typically results from a shortage of system memory from overload. If this event is logged frequently, review the Application log for related events. The Client Access Server that the Microsoft Exchange ActiveSync service runs on may need to be load balanced to reduce system overload.
   
Explanation

This Information event indicates that the Microsoft.Exchange.AirSync.dll has been unloaded. This event is logged under the following operating conditions:

  • If any required services have been shut down.

  • If the Internet Information Services (IIS) server has stopped.

  • If the Exchange ActiveSync Virtual directory is stopped.

  • If the application pool is stopped.

    If you have manually configured ActiveSync to shut down the worker process after it is idle for a specific number of minutes, this event may also be logged. In this scenario, if Exchange ActiveSync detects that the Exchange ActiveSync DLL has not been used in a specific period of time, it will unload that DLL.

   
User Action

If one of these conditions occurred during typical operations, you can safely ignore this event. If one of these conditions occurred outside typical operations, review the Application log for other related events. You may have to check your IIS configuration settings.

If you are not already doing so, consider running the tools that Microsoft Exchange offers to help administrators analyze and troubleshoot their Exchange environment. These tools can help you make sure that your configuration is in line with Microsoft best practices. They can also help you identify and resolve performance issues, improve mail flow, and better manage disaster recovery scenarios. Go to the Toolbox node of the Exchange Management Console to run these tools now. For more information about these tools, see Toolbox in the Exchange Server 2007 Help.

Related:

Exchange ActiveSync is ending its back-off from Exchange Mailbox server [%1]. Exchange ActiveSync will retry Exchange ActiveSync requests to the Exchange Mailbox server.

Details
Product: Exchange
Event ID: 1017
Source: MSExchange ActiveSync
Version: 8.0
Symbolic Name: MailboxBackOffPeriodEnded
Message: Exchange ActiveSync is ending its back-off from Exchange Mailbox server [%1]. Exchange ActiveSync will retry Exchange ActiveSync requests to the Exchange Mailbox server.
   
Explanation

This Information event indicates that Exchange ActiveSync has ended a back-off session from the computer that is running the Mailbox server role. It is now trying to send requests to the Mailbox server again.

   
User Action

No user action is required.

If you are not already doing so, consider running the tools that Microsoft Exchange offers to help administrators analyze and troubleshoot their Exchange environment. These tools can help you make sure that your configuration is in line with Microsoft best practices. They can also help you identify and resolve performance issues, improve mail flow, and better manage disaster recovery scenarios. Go to the Toolbox node of the Exchange Management Console to run these tools now. For more information about these tools, see Toolbox in the Exchange Server 2007 Help.

Related:

User “%1” cannot synchronize their mobile device with their mailbox because Exchange ActiveSync has been disabled for this user.

Details
Product: Exchange
Event ID: 1031
Source: MSExchange ActiveSync
Version: 8.0
Symbolic Name: UserHasBeenDisabled
Message: User “%1” cannot synchronize their mobile device with their mailbox because Exchange ActiveSync has been disabled for this user.
   
Explanation

This Warning event indicates that the user specified in the event description is trying to synchronize a mobile device. But that user has not been enabled for Exchange ActiveSync.

   
User Action

To resolve this warning, consider the following:

  • If this user has not been approved for Exchange ActiveSync, no user action is required. If you can do this, contact the user and let them know that they will not be enabled for Exchange ActiveSync.

  • If this user has been approved as an ActiveSync user, enable that user for Active Sync. For more information, see How to Enable or Disable Exchange ActiveSync for a Mailbox User in the Microsoft® Exchange Server 2007 Help file.

If you are not already doing so, consider running the tools that Microsoft Exchange offers to help administrators analyze and troubleshoot their Exchange environment. These tools can help you make sure that your configuration is in line with Microsoft best practices. They can also help you identify and resolve performance issues, improve mail flow, and better manage disaster recovery scenarios. Go to the Toolbox node of the Exchange Management Console to run these tools now. For more information about these tools, see Toolbox in the Exchange Server 2007 Help.

Related: