ShareConnect Team Dashboard

All team administrators can access the team dashboard to manage users and their accounts.

To access the dashboard, administrators must select Manage Team Account drop-down menu.

The dashboard displays the following information:

  • The administrator’s name.
  • The number of administrators and users associated with the account.

Note: Currently, the user who created the team account is automatically assigned the Team Administrator status and a team can only have 4 licenses excluding the administrator’s license.

  • Number of licenses used and the free trial period.
  • Support information if you want to subscribe to a paid ShareConnect team account.

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From the left navigation, administrators can:

  • Add Users
  • Delete Users
  • Manage Users
  • Share Computers

Related:

Online Forms Data and Statistics

How do I export the data collected in Online Forms?

To export the signing data from an Online Form, including the data collected for each individual form field, click the Online Forms tab from the Dashboard. Next select the Online Form with the signing data you would like to export, and click the Responses tab in the grey menu at the top of your browser window. Next, click Export to XLS, followed by Download Report.

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This will download the signing data from your Online Form and save it as a .CSV file, which can be opened in any spreadsheet program. In the spreadsheet, each form field from your Online Form will be represented by a column, and each signed document will be listed in an individual row.

How do I view statistics on my Online Form performance?

To view the performance statistics on your Online Forms, click the Online Forms tab from the Dashboard. Select the desired Online Form and click the Statistics button in the grey menu bar. You will then be able to view the following statistics:

  • Number of active links to your Online Form
  • Number of times your Online Form has been viewed
  • Number of times your Online Form has been signed
  • Conversion rate of parties who view your Online Form
  • Average number of minutes required by Signers to complete your Online Form
  • A calendar tracking when your Online Form has been viewed and signed
  • An overview of all responses to each form field on your Online Form
  • A map of the location of signers for your Online Form
  • Charts detailing which links to your Online Form generated the most signatures

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Related:

How to Access and Use the ShareFile Sync for Windows Dashboard

Sync Dashboard

ShareFile Sync for Windows version 3.5 and later includes a Dashboard you can view from your Task Tray. To access the Dashboard menu, right-click the ShareFile icon in the Task Tray.

ShareFile Icon in the system tray

You can view currently syncing and synced files, currently checked out files, start or pause the Sync process, open your root Sync location, launch the ShareFile website in your default browser, access Sync Preferences or Exit the Sync program all from this Dashboard. You can navigate directly to a file’s location by right-clicking the file name.

To open a file in its native program, double-click the file. This requires that you have a compatible version of the file’s program installed on your machine.

Syncing in Progress

The Dashboard will also provide you with details for various errors you may encounter while syncing. Click the orange icon to access these details.

Warning message indicating a long file path error

Related:

Advisory: Sophos Central – Some users are intermittently experiencing issues with the Central Dashboard

We are investigating reports of some Sophos Central users intermittently experiencing issues with the Central Dashboard.

Applies to the following Sophos product(s) and version(s)

Sophos Central Admin

Some Sophos Central users are experiencing issues logging into the Central Dashboard and/or intermittent performance and slowness issues navigating the Dashboard.

[11/1/2019 – 8.30pm EST] – RESOLVED

  • The Sophos Central Admin login issue has been resolved. All Services have been restored to normal.
  • Completed. Sophos is actively monitoring.

[11/1/2019 – 7.30pm EST]

  • The Sophos Central Admin login issue has been resolved, however some users may experience intermittent performance and slowness issues while accessing the Central Dashboard. Sophos is actively monitoring to ensure this is resolved.

[11/1/2019 – 6pm EST]

  • Some Sophos Central Customers are unable to log into Central and unable to load Devices List. All Sophos product functionality is otherwise unaffected. We are actively working to address this issue and will update as soon as possible.

If you’ve spotted an error or would like to provide feedback on this article, please use the section below to rate and comment on the article.

This is invaluable to us to ensure that we continually strive to give our customers the best information possible.

Related:

Sophos Partner Portal – Partner unable to change or make edits to their Primary Admin configuration in their Partner Portal

Within Partner Portal – Partners are currently unable to edit and change their Primary Admin/(“Central Partner Dashboard Admin” ) field in their Partner Portal Dashboard See screenshot below:

Applies to the following Sophos products and versions

Sophos Central Partner

  • If you would like to change who is your current/primary “Central Partner Dashboard Admin” – please contact our Customer Care team with details of who currently is assigned this role, and who you would like to have it changed to.

If you’ve spotted an error or would like to provide feedback on this article, please use the section below to rate and comment on the article.

This is invaluable to us to ensure that we continually strive to give our customers the best information possible.

Related: