Chrome Launches with Error: “Extension might have been corrupted and unable to connect to websocket” with Citrix UPM

Make the following modifications to UPM policy:

Files to Synchronize:

AppDataLocalGoogleChromeUserDataFirst Run

AppDataLocalGoogleChromeUserDataLocal State





AppDataLocalGoogleChromeUserDataCustom Dictionary.txt

Folders to Mirror:


Directories to synchronize:


Disable profile streaming


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ShareFile FTP – Setup Configuration Examples

Article Contents

Example Setup Configurations

Advanced Connections for ShareFile FTP

You can connect to ShareFile either via traditional FTP (port 21) or using an implicit SSL/TLS connection (port 990). For security, ShareFile only supports secure FTPS transfers, which are sent over SSL, and not SFTP transfers, which are sent over SSH.

ShareFile FTP login and server information can be found in the ShareFile web app. Navigate toPersonal Settings > Advanced Connections > FTP Settings

User-added image

If FTP Settings is not present, an Admin on your account can enable this feature within the Power Tools menu in the Admin section of their account.

User-added image

Example Setup Configurations

The following recommended setups have been verified by ShareFile Support. Use of these clients with settings not listed here may not be fully supported.

FileZilla Windows and Mac

  1. Click on File.
  2. Select Site Manager. A new window will pop up. Click New Site and set it up as follows:
  3. Name the connection. e.g. ‘ShareFile’
  4. Host – Server address
  5. Server Type – For FTP, select Regular FTP. For FTPS, select Require implicit FTP over TLS.
  6. Login Type – ‘Normal’
  7. User – Enter username in format subdomain/email address
  8. Enter Password – ShareFile account password
  9. Click on the Transfer Settings tab
  10. Select Passive Mode
  11. Click the Connect button

Ipswitch FTP

  1. Click File.
  2. Select Connect
  3. Select Connection Wizard
  4. Name the connection – e.g. ‘ShareFile’
  5. Connection Type –> Regular FTP: Select ‘FTP’ from drop down. Secure FTP: Select ‘FTP/Implicit SSL’ from drop down
  6. Enter Server Address
  7. Enter user name
  8. Format of ‘subdomain’/’email address’
  9. Enter Password
  10. ShareFile account password
  11. Click on the ‘Advanced’ button
  12. Select the ‘Advanced’ tab on the leftc
  13. Make sure the check box for ‘Use Passive mode for data connections’ is selected
  14. Click Ok and Finish

Cute FTP

  1. Click on the ‘File’ drop down menu
  2. Select ‘New’ –> Regular FTP: Select ‘FTP’ from drop down. Secure FTP: Select ‘FTP/Implicit SSL’ from drop down
  3. A new window will pop up
  4. Label – A connection name, e.g. ‘ShareFile’
  5. Host name – Server address
  6. Enter user name – Use format of subdomain/email address
  7. Enter password – ShareFile account password
  8. Login method – Normal
  9. Select Type.
  10. Under the Data connections type select: Use PASV
  11. Click the Connect button

Send a Document for Signature in ShareFile

1. To send a document for signature from ShareFile, right-click on the document and select Send for Signature.

Right clicking the document will provide a list of actions

2. You will be redirected to your RightSignature account. The document will upload to RightSignature. Add additional documents to send for signature if necessary.

3. When done, click Prepare Document.

The document will then be uploaded to RightSignature automatically.

4. Enter the signers’ name and email address.

Note: Email addresses for each signer needs to be unique.
Note: If you add multiple signers to a single document, you can designate signers to their own Request Field. After placing a Request Field in the document, double-click the field to open up additional options. Use the drop-down menu to assign the appropriate signer to complete the field. Read more about available fields and annotations here.

5. When finished, click Next: Place Fields.

Next, input the full name and email address of the document signers.

6. On the next screen, you will create the request and annotation fields for the document signers.

7. When finished, click Next: Review.

Next you can place the fields in which your signers can input information and signature.

8. Finally, add or edit a customized name and message, add CC’s, and add an optional document passcode.

9. Click Send or Save Document when done.

The Review step allow for you to apply a personalized message and add any additional CC's to the document.

10. Once completed, the signed document will upload to the ShareFile folder it was sent from (with “-signed” added to the file name).

Once signed by all parties, the document will automatically return, signed and completed, to the folder in which it was sent.


How to Remove Files Remaining on System after Uninstalling Receiver for Mac

After uninstalling the Receiver and rebooting the system, ensure that the files or folders listed in this section have been removed from your system. If they still exist, remove them manually.

  1. /Applications-


  2. /Library

    – /Internet plug-ins/CitrixICAClientPlugIn.plugin

    – /LaunchAgents/com.citrix.AuthManager_Mac.plist

    – /LaunchAgents/com.citrix.ServiceRecords.plist

  3. /Users/Shared

    – /Citrix/Receiver Integration (entire folder)

  4. ~/Library

    – /Internet plug-ins/CitrixICAClientPlugIn.plugin

    – /Application Support/Citrix Receiver

    – CitrixID

    – Config

    – Module

    – /Preferences/com.citrix.receiver.nomas.plist

    – /Preferences/com.citrix.receiver.nomas.plist.lockfile

    – /Preferences/com.citrix.ReceiverFTU.AccountRecords.plist (added in 11.6)

    – /Preferences/com.citrix.ReceiverFTU.AccountRecords.plist.lockfile (added in 11.6)

  5. ~/Applications

    – Under this folder, you can delete any applications you previously added via the Receiver UI.

  6. /private/var/db/receipts


    – com.citrix.ICAClient.plist

Important Notes

  • A tilde (~) placed at the beginning of a folder path refers to that folder’s location within the user profile. For example, ~/Library/Preferences/ refers to the Preferences folder within the user’s Library folder (e.g. /Users/<username>/Library/Preferences/). A path without a tilde refers to the system-wide version of that folder at the root of the system (e.g. /Library/Preferences/).

  • Note that certain folder mentioned in the list can be hidden directories on the system.

  • It is important to remember that certain items mentioned in this article might not exist on your system depending on the Receiver version(s) you previously installed.

Follow Me Data Notes

In version 11.6, the Follow Me Data feature is integrated into the Citrix Receiver for Mac. The files and folders that are compatible with this feature are listed.

You can remove the files that were not properly cleaned up by the uninstaller. You can also keep the user data that was previously synchronized on your system by Follow Me Data.

  1. The following locations should be cleaned up after running the uninstaller utility:

    – ~/Applications/Citrix/FollowMeData (this is a hidden folder that contains the application binary)

    – ~/Library/Application Support/ShareFile (contains user specific configurations)

    – /Library/PreferencePanes/FMDSysPrefPane.prefPane

  2. Installation information files that are okay to remove after uninstall:

    – /private/var/db/receipts/com.citrix.ShareFile.installer.plist

    – /private/var/db/receipts/

File not cleaned up during uninstall that you may or may not want to delete depending on your needs:

– ~/ShareFile (contains the user data synchronized by Follow Me Data)

– /private/var/db/receipts

– com.citrix.ShareFile.installer.plist


If you are Unable to find the Citrix WorkSpace App running on your MAC and if you want to forcefully quit

Press Cmd + Alt + Escape to see the Force Quit Applications menu.

This will show running apps, and lets you force-quit them if necessary – just highlight the Citrix WorkSpace App and click Force Quit.


Unable to add a contact to the Citrix Cloud account

By design as Citrix Cloud login requires my Citrix account

When you sign in to Citrix Cloud for the first time, Citrix Cloud performs several actions to set up your account and prepare it for use. Most of these actions are automatic, like adding access to ShareFile, which comes with your Citrix Cloud account.