“Error connecting to the session reliability server” or “Error tunneling through the proxy” with Android Receiver and Samsung S8 + DeX

This article is intended for Citrix administrators and technical teams only.

Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information.

User docks his Samsung S8+ with an existing ICA session to DeX docking station. Expected outcome would be the session to continue on new display. However,users might encounter the errors above.


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Adding new USB devices at EEDC

I need a solution

Our customer has issue with adding new USB devices at EEDC, please help.

Info from Customer:

„We have the case as below. These are the new laptops that have USB docking stations. DC blocks as follows


Because it’s Unclassified, so under “right click” I have gray (can’t use it) Copy Device info option, so I added the Vendor and Device ID exceptions manually.

But still blocked. Is there any other way to put this on whitelist? “

Please help !!!