Strict Employee Licensing: The user has to be created as an employee.

When adding a new client user, an administrator may be met with an error message that states the following:

“The user has to be created as an employee.”

If this is the case, the email domain entered into the email address field (e.x. @gmail.com, @citrix.com) is flagged as an employee domain under Strict Employee Licensing. To verify this, check the Advanced Options menu for that account in Intranet. The Strict Employee Licensing feature will be enabled, and that domain should appear in the text field underneath it.

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Changing System Admin Email Address for Salesforce Securlet Connection

I need a solution

Hi,

Can I please get some advice. My organisation is going through a major change and we will be changing our email domain for user and shared mailbox.

We currently have configured Salesforce Securlet connection using a shared mailbox. Since this shared mailbox domain will be changed, we will need to reflect this change in CASB.

My questions if someone could help me:-

  • Is there a way for me to change the email address/CloudSoc username?
  • If no.
    • Then it seem like I will need to set-up a new CloudSoc account? then update the email on Salesforce side.
    • If so will the API connection break?
    • we will require to re-create Salesforce Securlet connections again?
    • Will there be any option to somehow have some continuity to the Securlet data? Prior and After the change? 

Thanks

0

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Wrong Company Account After ShareFile Password Reset

This happens when there are multiple ShareFile accounts associated with your email address. The login page is not tied to a specific ShareFile account and thus the system will match your email address to all associated ShareFile accounts, and these will be included in the password reset email. Click “Reset password” next to the account that you want to login to, and reset the password. This email will come from support@sharefile.com.

Here is an example email with three password reset links:

If this did not work for you, try the following:

  1. Use the “Forgot Password” link on your ShareFile account’s direct subdomain URL: [subdomain].sharefile.com
  2. You will receive a password reset email will be for that specific account. This password reset email will come from mail@sf-notifications.com.
  3. Follow the on-screen instructions to create a new password.
  4. Open [subdomain].sharefile.com and login using the new password.

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ShareFile Outlook Plugin – Unable to Attach or Send Files, Icon Grayed Out

This issue happens when there are multiple ShareFile accounts associated with your account. The login page is not tied to a specific ShareFile account and thus the system will match your email address to all associated ShareFile accounts, hence these will be included in the password reset email. This email will come from support@sharefile.com.

To resolve this issue:

  • Use the “Forgot Password” link is used on your ShareFile account’s direct subdomain URL, [subdomain].sharefile.com
  • You will receive a password reset email will be for that specific account. This password reset email will come from mail@sf-notifications.com.
  • Follow the on-screen instructions to create a new password.
  • Open [subdomain].sharefile.com and login using the new password.

If the issue is not resolved following the above steps please perform the following solutions.

Solution 1:

1. Click on the Outbox link in the Outlook sidebar. If there are any emails in the Outbox, please delete them or save them as drafts.

2. Click the Windows Start button and search for “%APPDATA%”.

User-added image

3. Press the enter key when the Roaming folder displays in the list, or click it.

4. Click into ShareFile, then Outlook. Alternatively, navigate to the following file path: C:Users(Insert Your Windows Username Here)AppDataRoamingShareFileOutlook

5. Delete all folders with “Temp” in the name.

6. Delete the “config” file.

User-added image

7. After deleting those files, please restart Microsoft Outlook and re-enter ShareFile credentials and settings when prompted.

  • If you are not prompted to re-enter your credentials during the Outlook startup process, click the ShareFile button in the ribbon to launch the authentication prompt.

8. After you have finished reauthenticating the plugin, please try composing a new email with a ShareFile attachment and attempt to resend it.

If you have completed steps 1-8 and the issue persists, contact ShareFile Customer Support.

Solution 2:

Make sure that “https://*.sharefile.com” is added to the Trusted sites. The Outlook Plugin by default uses Internet Explorer to login.

Complete the following steps to do this:

  1. Go to Control Panel > Internet Options > Click on Trusted Sites > Add https://*.sharefile.com and https://*.sf-api.com to the trusted sites.

  2. Close and reopen Outlook.

Related:

How to Create or Edit a SharFile Subdomain

To find your company’s unique subdomain, log in to your ShareFile account and locate the address in your browser’s URL bar. The part before .sharefile.com is your subdomain.

User-added image


I don’t know my subdomain, but I know my email address and password!

If you know your email and password but not your subdomain, head to ShareFile.com/Support and use the Sign In button in the upper right.

Change Your ShareFile Subdomain

To change your subdomain:

  1. Settings > Admin Settings > Edit Company Branding


Your primary subdomain is listed beside the red asterisk and will be the subdomain you are directed to when logging in from www.sharefile.com. You have the option to list alternative subdomains in the remaining two fields. Your alternate subdomains will direct you to the same exact ShareFile account as your primary subdomain. Your primary subdomain will appear on any links you send while signed in.

ShareFile does not recommend completely deleting your subdomain, as doing so will make the subdomain available for use by another ShareFile account. To change your subdomain, you can designate a new Primary Subdomain with the following steps:

  1. Create a new Alternate Subdomain
  2. Sign out
  3. Sign in at the Alternate Subdomain created in Step 1
  4. Click Admin, then Edit Subdomains
  5. Place your Alternate Subdomain into the Primary field
  6. Don’t forget to add your previous Primary Subdomain as an Alternate Subdomain, so that it cannot be taken by a new ShareFile account
  7. Save.

If you are an Enterprise customer that has configured user sign-in with ADFS, you will need to make additional changes to your ADFS configuration.

Related:

How to create a subdomain

To find your company’s unique subdomain, log in to your ShareFile account and locate the address in your browser’s URL bar. The part before .sharefile.com is your subdomain.

User-added image


I don’t know my subdomain, but I know my email address and password!

If you know your email and password but not your subdomain, head to ShareFile.com/Support and use the Sign In button in the upper right.

Change Your Subdomain

To change your subdomain:

  1. Settings > Admin Settings > Edit Company Branding


Your primary subdomain is listed beside the red asterisk and will be the subdomain you are directed to when logging in from www.sharefile.com. You have the option to list alternative subdomains in the remaining two fields. Your alternate subdomains will direct you to the same exact ShareFile account as your primary subdomain. Your primary subdomain will appear on any links you send while signed in.

ShareFile does not recommend completely deleting your subdomain, as doing so will make the subdomain available for use by another ShareFile account. To change your subdomain, you can designate a new Primary Subdomain with the following steps:

  1. Create a new Alternate Subdomain
  2. Sign out
  3. Sign in at the Alternate Subdomain created in Step 1
  4. Click Admin, then Edit Subdomains
  5. Place your Alternate Subdomain into the Primary field
  6. Don’t forget to add your previous Primary Subdomain as an Alternate Subdomain, so that it cannot be taken by a new ShareFile account
  7. Save.

If you are an Enterprise customer that has configured user sign-in with ADFS, you will need to make additional changes to your ADFS configuration.

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