Installation Issues with Receiver While Upgrading OS to Windows 10

This article is intended for Citrix administrators and technical teams only.Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information

Users need to upgrade their Receiver for Windows to 4.3 before performing a Windows 10 OS in-place upgrade.

Note: Receiver 4.2 and earlier versions are not supported by Windows 10.

Issue description

If you are using Receiver for Windows prior to 4.3 installed on the machine and try to upgrade from Windows 7, Windows 8 or Windows 8.1 to Windows 10, you might not be able to uninstall Receiver through Add/Remove Programs. Upgrade or uninstallation fails.

Scenarios

Non-working Scenario

If a computer with Windows 7, Windows 8 or Windows 8.1 and Receiver for Windows 4.2.100 or earlier is upgraded to Windows 10, users are unable to remove Receiver using the control panel. The following error message is displayed. Upgrading to Receiver for Windows 4.3 also fails.

User-added image

Working scenario – 1

  1. Upgrade Receiver for Windows to 4.3.

  2. Upgrade to the computer to Windows 10.

Working scenario – 2

  1. On a computer which does not have Receiver installed, upgrade to Windows 10.

  2. Install Receiver for Windows 4.3

Related:

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Graceful Logoff from a Published Application Renders the Session in Active State

When publishing an application, only the main executable file is specified. However, some applications might spawn additional processes that run in the background and are not closed by the corresponding main executable file. Additional processes might also be created, from scripts that are executed, or from specific registry keys, such as the RunOnceKey:

HKEY_LOCAL_MACHINESWMicrosoftWindowsCurrentVersionRunOnce

Some processes might create a visible window for added functionality, and others might not.

Because the Explorer.exe Desktop is not running when launching an application in one of these ways, there is no default mechanism in either Presentation Server or Windows to terminate these background processes when a user has exited the main application.

Presentation Server has a hard coded list of what are considered ‘System’ type secondary processes that are checked for and terminated once all user application processes have terminated, these include:

  • atok1*.exe

  • clipsrv.exe

  • conime.exe

  • csrss.exe

  • ctfmon.exe

  • ddhelp.exe

  • eventlog.exe

  • iatokik*.exe

  • iatokqb*.exe

  • iatqb1*.exe

  • ibdbsch.exe

  • imejp98m.exe

  • imejpmgr.exe

  • imepadsv.exe

  • jsvschvw.exe

  • lmsvcs.exe

  • lsass.exe

  • msgsvc.exe

  • nddeagent.exe

  • nddeagnt.exe

  • netdde.exe

  • netstrs.exe

  • os2srv.exe

  • proquota.exe

  • screg.exe

  • smss.exe

  • spoolss.exe

  • ssonsvr.exe

  • wfshell.exe

  • win.com

  • winlogon.exe

  • wpabaln.exe

  • wuauclt.exe

Note: To specify additional processes specific to your environment, see the Solution section of this article.

Examples of Secondary Processes

CTX123073 ‑ ICA Session Remains Active for Five Minutes when Streaming to Server with the Version 5.2 Offline Plug-in

Cwbprovd.exe is a process initiated by IBM Client Access. If you have IBM Client Access on your system and observe the same behavior as stated above, complete the following tasks:

  1. Verify the sessionID, which is experiencing this issue.

  2. Before logoff, type the following command from the command prompt to manually kill Cwbprovd.exe:

    kill cwbprovd.exe session id

  3. Gracefully exit the published application.

    The Cwbprovd.exe process (among two other processes) is being launched at logon by IBM Client Access (even if you do not run it) through the following registry key:

    HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindows NTCurrentVersionWinlogonUserinit

    Contact IBM for a utility called CWBCFWTS to remove these processes from the registry.

    Note: Servers running IBM’s Client Access Express ARE NOT known to exhibit this behavior.

Proquota.exe is a process initiated by having a Windows 2000 policy, Limit Profile Size, enabled. This might conflict with the Seamgr.exe process. Manually terminating either of these two processes temporarily fixes the problem and allows the session to reset. This issue is resolved by installing Service Pack 2 for MetaFrame 1.8 for Windows 2000.

Sxplog32.exe is a process initiated by the Software Delivery Agent by Computer Associates and can be found in the userinit value of the winlogon registry key. Manually terminating the process temporarily fixes the problem and allows the session to reset.

Etlits.exe and Entell50.exe are processes initiated by Entrust 6.1 and can be found in the userinit value of the winlogon registry key. Manually terminating the process temporarily fixes the problem and allows the session to reset.

Wisptis.exe is a process that runs as a system service that provides pen-data collection for other components of the SDK. When a component needs to interact with the pen (for example, to collect ink or to detect gestures), this executable is spawned as a service to communicate directly with the input device. On a Tablet PC, Wisptis.exe interacts with the digitizer, whereas on a desktop it interacts with the mouse as well. The executable’s name is an acronym that references an outdated internal name for the team that developed it (Windows Ink Services Platform Tablet Input Subsystem). You cannot remove wisptis.exe by renaming or deleting it: Windows File Protection would reinstall the file the next time Adobe Acrobat 6.0 started. In general, the ways in which wisptis.exe can get installed on the system are by installing Journal Viewer using the Windows Update or installing Microsoft Office 2003.

Ssonsvr.exe

If a starting program was specified under the Environment tab in the User Account Properties and if the ICA pass-through Client had pass through authentication enabled, Ssonsvr.exe was running in the ICA session of the user. When the user exited the application (specified in the Environment tab in User Account Properties), the ICA session could not be logged off; the administrator had to manually stop the Ssonsvr.exe process. The thread that caused the Ssonsvr.exe process to exit when the user logged off from the application was not being started.

Now the thread that causes the Ssonsvr.exe process to exit is started when the user logs off from the application.

From Hotfix XE103W2K030:

Ssoshell.exe,Ssobho.exe,Ssomho.exe

Related:

Microsoft releases Windows 10 builds 18363.815, 18362.815 with a ton of fixes

Patch Tuesday was only a week ago, but it’s now time for this month’s round of optional updates. Typically, Microsoft does this in several installments, offering updates to different versions at different times. But today, Windows 10 version 1909, 1903, 1809, 1803, and 1607 are all getting updates.

The reason that they’re all getting patched today is likely because this is going to be one of the last times to do it. Starting in May, Microsoft won’t be releasing optional cumulative updates anymore, only Patch Tuesday updates. This is to focus on stability for those working from home during the COVID-19 pandemic.

For those on Windows 10 versions 1909 and 1903, you’ll get KB4550945, bringing the build number to 18363.815 and 18362.815, respectively. You can manually download it here, and these are the highlights:

  • Updates an issue that prevents certain apps from opening after you upgrade from a previous version of Windows, and a Bad Image error message appears.
  • Updates in an issue that turns off notifications for devices that use a virtual private network (VPN) on a cellular network.
  • Updates an issue that prevents you from resuming a Microsoft Xbox game on a Windows device after upgrading from a previous version of Windows.
  • Updates an issue that causes a text box that contains multiple lines of text to stop responding in certain scenarios.
  • Updates an issue that generates unexpected notifications when you change the default application settings.
  • Updates an issue that causes Windows Update to stop responding when you check for updates.
  • Updates an issue that fails to print content that is outside of the margins of a document.

Here’s the full list of fixes:

  • Addresses an issue that prevents certain apps from opening after you upgrade from a previous version of Windows, and a Bad Image exception dialog box appears.
  • Addresses in an issue that turns off notifications for devices that use a virtual private network (VPN) on a cellular network.
  • Addresses an issue that prevents you from resuming a Microsoft Xbox game on a Windows device after upgrading from a previous version of Windows.
  • Addresses an issue that causes a box that contains multiple lines of text to stop responding in certain scenarios.
  • Addresses an issue that prevents the touch keyboard from appearing during sign in when the user is prompted for the password.
  • Addresses an issue that prevents the touch keyboard from opening in Universal Windows Platform (UWP) apps when USB devices are connected.
  • Addresses an issue that displays incorrect folder properties in File Explorer when the path is longer than MAX_PATH.
  • Addresses an issue that prevents the correct lock screen from appearing when all of the following are true:
    • The Group Policy Object (GPO) policy “Computer ConfigurationWindows SettingsSecurity SettingsLocal PoliciesSecurity OptionsInteractive Logon: Do not require Ctrl+Alt+Del Computer” is disabled.
    • The GPO policy “Computer ConfigurationAdministrative TemplatesSystemLogonTurn off app notifications on the lock screen” is enabled.
    • The registry key HKLMSOFTWAREPoliciesMicrosoftWindowsSystemDisableLogonBackgroundImage is set to 1.
  • Addresses an issue that generates unexpected notifications related to changing the default application settings.
  • Addresses an issue that causes the sign in screen to be blurry.
  • Addresses an issue that causes Windows Update to stop responding when you check for updates.
  • Addresses an issue that prevents the Sign in options page from opening using the ms-settings:signinoptions-launchfingerprintenrollment Uniform Resource Identifier (URI).
  • Addresses an issue with Bluetooth group policy settings on Microsoft Surface Pro X devices.
  • Addresses an issue that causes a KERNEL_SECURITY_CHECK_FAILURE (139) stop error when Windows resumes from Sleep and turns on certain Bluetooth headsets.
  • Addresses a reliability issue in WDF01000.sys.
  • Addresses an issue that causes an error in logman.exe. The error is, “A user account is required in order to commit the current Data collector Set properties.”
  • Addresses an issue that prevents users from setting the REG_EXPAND_SZ keys in some automated scenarios.
  • Addresses an issue that causes a memory leak in the LsaIso.exe process when the server is under a heavy authentication load and Credential Guard is enabled.
  • Addresses an issue that causes the Trusted Platform Module (TPM) initialization to fail with system event error 14 and prevents Windows from accessing the TPM.
  • Addresses an issue that causes communication with the TPM to time out and fail.
  • Addresses an issue that prevents hash signing using the Microsoft Platform Crypto Provider for TPMs from working correctly. This issue might also affect networking software, such as VPN applications.
  • Addresses an issue that prevents applications running in an Azure Active Directory environment from receiving account change notifications. This occurs when using the Web Account Manager (WAM) and the WebAccountMonitor API.
  • Addresses an issue that causes systems to stop working with a 0x3B stop code when running a binary that is signed by a revoked certificate.
  • Addresses an issue with merging Windows Defender Application Control policies that sometimes generates a duplicate rule ID error and causes the Merge-CIPolicy PowerShell command to fail.
  • Addresses an issue that prevents a user’s PIN from being changed after connecting the device to Microsoft Workplace Join.
  • Addresses an issue that fails to print content that is outside of the margins of a document.
  • Addresses an issue that prevents Microsoft Internet Information Services (IIS) management tools, such as IIS Manager, from managing an ASP.NET application that has configured SameSite cookie settings in web.config.
  • Addresses an issue that causes Microsoft Edge to stop working if you attempt to use paste functionality on webpages when cut-and-paste functionality has been disabled using a policy and Windows Defender Application Guard is active.
  • Addresses an issue that causes the Clipboard service to unexpectedly stop working.

Windows 10 version 1809 just had its support extended, and those users will get KB4550969, bringing the build number to 17763.1192. You can manually download it here, and these are the highlights:

  • Updates an issue with pasting mixed content of images and text from Microsoft Word into Internet Explorer.
  • Updates an issue that causes a text box that contains multiple lines of text to stop responding in certain scenarios.
  • Updates an issue that fails to print content that is outside of the margins of a document.

Here’s the full list of fixes:

  • Addresses an issue that occurs when a third-party application loads hidden tabs into Internet Options.
  • Addresses an issue with pasting mixed content of images and text from Microsoft Word into Internet Explorer.
  • Addresses an issue that causes a box that contains multiple lines of text to stop responding in certain scenarios.
  • Addresses an issue that prevents the first key stroke from being recognized correctly in the DataGridView cell.
  • Addresses an issue that causes an application that uses msctf.dll to stop working, and the 0xc0000005 (Access violation) exception appears.
  • Addresses an issue that prevents the correct lock screen from appearing when all of the following are true:
    • The Group Policy Object (GPO) policy “Computer ConfigurationWindows SettingsSecurity SettingsLocal PoliciesSecurity OptionsInteractive Logon: Do not require Ctrl+Alt+Del Computer” is disabled.
    • The GPO policy “Computer ConfigurationAdministrative TemplatesSystemLogonTurn off app notifications on the lock screen” is enabled.
    • The registry key HKLMSOFTWAREPoliciesMicrosoftWindowsSystemDisableLogonBackgroundImage is set to 1.
  • Addresses a reliability issue in WDF01000.sys.
  • Addresses an issue that causes a KERNEL_SECURITY_CHECK_FAILURE (139) stop error when Windows resumes from Sleep and turns on certain Bluetooth headsets.
  • Addresses an issue that causes the Event Viewer Microsoft Management Console (MMC) to stop working when the secondary monitor is above the primary monitor. An out of bounds exception appears.
  • Addresses an issue that causes an error in logman.exe. The error is, “A user account is required in order to commit the current Data collector Set properties.”
  • Addresses an issue that prevents users from setting the REG_EXPAND_SZ keys in some automated scenarios.
  • Addresses an issue that causes a memory leak in the LsaIso.exe process when the server is under a heavy authentication load and Credential Guard is enabled.
  • Addresses an issue that prevents hash signing using the Microsoft Platform Crypto Provider for TPMs from working correctly. This issue might also affect networking software, such as VPN applications.
  • Addresses an issue with merging Windows Defender Application Control policies that sometimes generates a duplicate rule ID error and causes the Merge-CIPolicy PowerShell command to fail.
  • Addresses an issue that prevents a user’s PIN from being changed after connecting the device to Microsoft Workplace Join.
  • Addresses an issue that prevents applications running in an Azure Active Directory environment from receiving account change notifications. This occurs when using the Web Account Manager (WAM) and the WebAccountMonitor API.
  • Addresses an issue that fails to print content that is outside of the margins of a document.
  • Addresses an issue that prevents Microsoft Internet Information Services (IIS) management tools, such as IIS Manager, from managing an ASP.NET application that has configured SameSite cookie settings in web.config.
  • Addresses an issue that causes high CPU usage on Active Directory (AD) domain controllers when migrating to Windows Server 2019. This increases latency in Microsoft Exchange operations, causes Managed Store contention, and severely impacts index creation in Active Directory and the Global Catalog’s performance.
  • Addresses an issue that logs incorrect Internet Protocol (IP) addresses in the audit logs because of missing or old data for active requests coming from “windowstransport/usernamemixed/certificatemixed” endpoints.
  • Addresses an issue that causes devices that are provisioned for Windows Hello for Business (WHfB) to fail. Registration occasionally fails, which leads to a delay in WHfB enrollment and, in some instances, creates Conflicting Objects (CNF) in the Active Directory “Registered Device” container.
  • Addresses an issue that might cause a deadlock in the Remote Desktop Gateway service.
  • Addresses an issue that might cause the Remote Desktop Gateway service to stop working.
  • Addresses an issue that causes systems to stop working with a 0x3B stop code when running a binary that is signed by a revoked certificate.
  • Addresses an issue that prevents the Notification State registries from being deleted for certain apps even after the user profile is deleted.
  • Addresses an issue that causes stop error 0x18 (REFERENCE_BY_POINTER) when Remote Desktop sessions redirect devices that are not input devices.

This one does have one known issue to be aware of:

Symptom Workaround
After installing KB4493509, devices with some Asian language packs installed may receive the error, “0x800f0982 – PSFX_E_MATCHING_ COMPONENT_NOT_FOUND.”
  1. Uninstall and reinstall any recently added language packs. For instructions, see Manage the input and display language settings in Windows 10.
  2. Select Check for Updates and install the April 2019 Cumulative Update. For instructions, see Update Windows 10.

Note If reinstalling the language pack does not mitigate the issue, reset your PC as follows:

  1. Go to the Settings app > Recovery.
  2. Select Get Started under the Reset this PC recovery option.
  3. Select Keep my Files.

Microsoft is working on a resolution and will provide an update in an upcoming release.


For those running Windows 10 version 1803, which is only supported for Enterprise and Education SKUs, you’ll get KB4550944, bringing the build number to 17134.1456. You can manually download it here, and there’s one highlight:

  • Updates an issue with pasting mixed content of images and text from Microsoft Word into Internet Explorer.

Here’s the full list of fixes:

  • Addresses an issue that occurs when a third-party application loads hidden tabs into Internet Options.
  • Addresses an issue with pasting mixed content of images and text from Microsoft Word into Internet Explorer.
  • Addresses an issue that prevents the first key stroke from being recognized correctly in the DataGridView cell.
  • Addresses an issue that causes an error in logman.exe. The error is, “A user account is required in order to commit the current Data collector Set properties.”
  • Addresses an issue that prevents users from setting the REG_EXPAND_SZ keys in some automated scenarios.
  • Addresses an issue that causes a memory leak in the LsaIso.exe process when the server is under a heavy authentication load and Credential Guard is enabled.
  • Addresses an issue with running klist.exe that causes lsass.exe to stop working and generates an access violation error (0xC0000005).
  • Addresses an issue with merging Windows Defender Application Control policies that sometimes generates a duplicate rule ID error and causes the Merge-CIPolicy PowerShell command to fail.
  • Addresses an issue that prevents applications running in an Azure Active Directory environment from receiving account change notifications. This occurs when using the Web Account Manager (WAM) and the WebAccountMonitor API.
  • Addresses a Task Manager CPU frequency display issue that locks to the base frequency on devices equipped with certain CPUs.
  • Addresses an issue that prevents Microsoft Internet Information Services (IIS) management tools, such as IIS Manager, from managing an ASP.NET application that has configured SameSite cookie settings in web.config.
  • Addresses an issue that occurs when you try to sign in to Windows during recovery mode. The error, “No administrator accounts are available on this machine”, appears.
  • Addresses an issue that prevents you from removing some local users from local built-in groups. For example, you cannot remove “Guest” from the “Guests” local group.
  • Addresses an issue that prevents certain apps from installing if they are published using a Group Policy Object.
  • Addresses an issue that causes Microsoft Edge to stop working if you attempt to use paste functionality on webpages when cut-and-paste functionality has been disabled using a policy and Windows Defender Application Guard is active.

Finally, Windows 10 version 1607 is still supported for LTSB and Windows Server 2016 customers, and they’ll get KB4550947, bringing the build number to 14393.3659. You can manually download it here, and it has the same one highlight:

  • Updates an issue with pasting mixed content of images and text from Microsoft Word into Internet Explorer.

Here’s the full list of fixes:

  • Addresses an issue with pasting mixed content of images and text from Microsoft Word into Internet Explorer.
  • Addresses an issue with Dynamic Data Exchange (DDE) that causes a memory leak when multiple clients connect to the same server.
  • Addresses an issue that causes new child windows to flicker and appear as white squares on server devices that are configured for stark visual contrast.
  • Addresses an issue that causes an error in logman.exe. The error is, “A user account is required in order to commit the current Data collector Set properties.”
  • Addresses an issue that causes a memory leak in the LsaIso.exe process when the server is under a heavy authentication load and Credential Guard is enabled.
  • Addresses an issue that might cause a delay of up to two minutes when signing in or unlocking a session on Hybrid Azure Active Directory-joined machines.
  • Addresses an issue with running klist.exe that causes lsass.exe to stop working and generates an access violation error (0xC0000005).
  • Addresses an issue with merging Windows Defender Application Control policies that sometimes generates a duplicate rule ID error and causes the Merge-CIPolicy PowerShell command to fail.
  • Addresses an issue that might prevent Dynamic Host Configuration Protocol (DHCP) servers from providing the right options to clients when a reservation exists.
  • Addresses an issue that prevents Microsoft Internet Information Services (IIS) management tools, such as IIS Manager, from managing an ASP.NET application that has configured SameSite cookie settings in web.config.
  • Addresses an issue that causes devices that are provisioned for Windows Hello for Business (WHfB) to fail. Registration occasionally fails, which leads to a delay in WHfB enrollment and, in some instances, creates Conflicting Objects (CNF) in the Active Directory “Registered Device” container.
  • Addresses an issue that occurs when you try to sign in to Windows during recovery mode. The error, “No administrator accounts are available on this machine”, appears.
  • Addresses an issue that prevents you from removing some local users from local built-in groups. For example, you cannot remove “Guest” from the “Guests” local group.
  • Addresses an issue that logs incorrect Internet Protocol (IP) addresses in the audit logs because of missing or old data for active requests coming from “windowstransport/usernamemixed/certificatemixed” endpoints.
  • Addresses an issue that might cause a deadlock in the Remote Desktop Gateway service.
  • Addresses an issue in Srv2.sys that might cause 0x18, 0xC2, and 0x19 errors.
  • Addresses an issue that prevents the Notification State registries from being deleted for certain apps even after the user profile is deleted.

This one also has one known issue:

Symptom Workaround
After installing KB4467684, the cluster service may fail to start with the error “2245 (NERR_PasswordTooShort)” if the group policy “Minimum Password Length” is configured with greater than 14 characters.

Set the domain default “Minimum Password Length” policy to less than or equal to 14 characters.

Microsoft is working on a resolution and will provide an update in an upcoming release.


As mentioned earlier, these updates are optional. That means that you can get it through Windows Update if you opt into it, or you can install it manually. If you choose to not take the update, these fixes will be bundled into next month’s Patch Tuesday updates.

Related:

ShareFile manage folder access permissions via manage users

Advisory – When using the “Apply changes to subfolders” checkbox on a folder containing more than 30 subfolders, the attempt to save and apply permissions may time out. If this is the case, consider using Distribution Groups to easily manage permissions for large groups of users.

This feature can only be utilized by a Super User. Master Admin users must also be a Super User to utilize this feature. To change folder permissions from the Manage Users menu, or quickly view a user’s folder permissions without having to navigate to each individual folder one at a time:

  1. Navigate to the People > Manage Users menu.
  2. Use the Search or Browse function to locate the user you wish to view.
  3. Under Basic User Permissions, click Configure folder access permissions for this user.
  4. Use the Folder Tree menu to quickly edit your user’s existing folder permissions, or add a user to a folder if they do not already have access.

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Citrix-Managed storage zones

Designating a storage zone when creating a root level folder

When you create a root level folder, you may choose the zone in which that folder resides, whether it be a public or private zone, allowing for greater storage granularity. To create a root level folder and choose which zone you wish to store the folder’s data on, navigate to Shared Folders and use the Action Button to Create a New Shared Folder.

Name, describe, and add users to your Shared Folder. Use the storage zone drop-down menu to choose the zone of your Folder from both public and private options. Click the Create Folder button.

Changing a Folder’s storage zone

Once your Folder has been created and you have uploaded files to it, you may edit the Folder’s zone by clicking on More Options > Advanced Folder Settings drop-down menu to the right of the folder name. Click on the storage zone drop down menu to select which zone to which you wish to migrate your folder and all of its contents. Please note that clicking the Save button after making a Storage Zone change will initiate a migration of data from the origin zone to the new zone of your choosing. During this time your data will not be accessible.

Related:

View-Only Sharing

Enable View-Only

View-Only Sharing must be enabled for your account. Submit a request to ShareFile Customer Care to have this feature enabled.

This feature requires configuration changes to your StorageZones Controller. Click here for information on how to configure your StorageZones Controller to support View-Only Sharing.

This feature requires configuration changes to your NetScaler. Click here for information on how to configure your NetScaler to support View-Only Sharing.


Supported Files

  • Microsoft Office Files
  • PDF
  • Image files (requires SZC v3.4.1 or later)
    • BMP
    • GIF
    • JPG
    • JPEG
    • PNG
    • TIF
    • TIFF

View-Only and Audio / Video Files

Audio and Video files may be viewed with the view-only permission, but only if the audio and video files are stored on a public (Citrix-Managed) StorageZone. Only supported file types can be previewed, click here for supported types.

Due to the above, you cannot share audio and video files as a view-only message if they are stored on a private zone.

Share a File with View-Only Permissions

Once View-Only Sharing has been enabled for your account, a new setting will appear in Message Options when sharing files. Use the Allow Recipients To dropdown menu to select View Online Only. You may then customize how many views each user is permitted.

User-added image

When your recipient accesses the download link, the Download button will not be present and the recipient will be prevented from printing or saving the file.

Note – Sharing audio and video files as a view-only message is only supported for audio / video files stored on a public StorageZone. See info on those file types earlier in this article.

Grant a User the View Permission

Grant users the View permission if you want to control access to files stored in certain folders. When adding new users to folder access, select the View checkbox to grant them the permission. When viewing the folder contents with this permission, your user will not be able to download or share files. They must use the magnifying glass icon to preview the files.

User-added image

Note regarding Restricted Zones and DLP

The following files cannot be previewed or shared with the View-Only permission:

  • Files stored on a Restricted StorageZone
  • Files restricted from downloading due to DLP policy settings


Do Views trigger download notifications?

Yes, if you select to be notified when a file has been accessed.


Troubleshooting

Files cannot be previewed

  • During setup, the URL of your Microsoft Office Web Apps server must be entered into the StorageZones Controller console. The URL used must be accessible by ender users to support View-Only Sharing.
  • During setup, it is recommended that users synchronize the clock of their StorageZones Controller server with time.windows.com or another NTP server. Click here for information on Windows Time Service Tools.

View-only message cannot be sent

  • You cannot share a view-only message containing audio and video files if those files are stored on a private zone.

Note:

Restricting Print works only with few files as Citrix has no control over Browser or Operating System. Microsoft Office files which redact data when printing and restrict from printing is due to Microsoft Office Online Servers restriction and not due to ShareFile.

Related:

How do I change my settings in Citrix Files for Outlook?

Options for settings using Citrix Files for Outlook

Change options for Citrix Files for Outlook by clicking on the Options button on the Outlook home window.

User-added image

The Citrix Files for Outlook Default settings popup displays.

User-added image

This allows you to make changes to the default settings under the following categories:

NOTE: Some options may be set and restricted by Administrators.

  • General – Allows editing of General settings including
    • Attachments
    • Icon
    • Expiration Policy
  • Attaching Files – Allows editing of these components
    • Security
    • Notifications
    • Downloads
  • Requesting Files – Allows editing of these settings
    • Security
    • Notifications
    • Upload Location
  • Encrypted Email – Allows editing of these encryption settings
    • Security
    • Notifications
    • Expiration Policy
  • Inserting Links – Allows editing of these settings
    • Appearance
    • Linked Text
    • Language
  • Help – Allows you to set up usage log files.
    • Normal – select to store a record of basic usage activity.
    • Advanced – select to store a detailed record of all usage activity.

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Monitoring Policies for Windows 10

I need a solution

Hi,

We are about to start a trial of Altiis and are looking at Patch/Monitoring/Asset Tracking of Windows 10 machines.

Once of the key areas is Windows 10 monitoring and ping response/processes running/free space on fixed drives etc and I was wondering whether 8.5 comes with any pre built policies for Windows 10 already or whether they would have to be created manually?

I can see on Connect that a policy was created for Windows XP/Vista, is there a similar one for Windows 10 or it is this one that I just need to adapt?

Thanks in advance 🙂

Al

0

Related:

Disable Log without Response Rule

I need a solution

Hi,

I have a policy name is File A with rule to detect by keyword. I want to monitor and block when endpoint copy file A to USB and HTTP/HTTPs so I enable option Removable Device and HTTPS, HTTP on Agent Configuration. I config Response Rule with Endpoint Prevention: Block when any protocol as Removable Device, HTTPS, HTTP, everything is okay.  But I have another policy name File B to classify another file and I want to monitor when it is copied to network file server –> I enable option Copy to Network Share on Agent Configuration. And DLP Agent still sent the log of File A when I copy it to File Server. How can I disable it because I only need log of File B when It is copied to File Server ?

Thank in advance.

0

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