Citrix Files WebApp: How to Upload a File

When viewing a folder, there are multiple ways to upload a file. You can:

  • Drag your files right into the web browser
  • Access the blue circular Action Button and choose Upload.

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NOTE: Citrix recommends waiting for uploads to finish before navigating away from the folder menu.

No Upload Button?

You can only upload files to folders to which you have Upload Permissions. If you do not see the Create Folder or Create Shared Folder options, or do not have the blue action button at all, contact your Workspace administrator to obtain Upload permissions.


  • You cannot upload more than 10,000 items into an individual folder.
  • While you can upload files up to 10GB or 100GB, depending on plan level, any upload that takes longer than 18 hours to complete will fail.


What file formats can I upload?

Any file type may be uploaded to Citrix Files WebApp.

NOTE: Not all file types may be previewed.

What is the maximum file size I can upload?

Workspace supports the upload and download of files up to 10GB or 100GB in size, depending on plan level. If your upload process cannot be completed within 18 hours, Workspace recommends breaking your upload into smaller segments.


ShareFile Data Migration Tool – Data and Permissions Mapped to Shared Folders

Transfer Type – Data + Permissions – Mapped to Shared Folders:

  1. Select a directory to transfer: Use the browse button to select the source folder that you wish to migrate to ShareFile
  2. Configure folder permission options:
    • Folder ownership only – Migrates only the folder ownership. Files and Folder would be migrated to the admin’s Shared Folder and would be shared with the users who own a specific file/folder.
    • Folder ownership and access permissions – Migrates folder ownership along with the permissions. Files and Folder would be migrated to the admin’s Shared Folder and will be shared with the users who own specific files/folders and with users who have certain permissions on the folder.
  3. Configure transfer options:
    • Schedule transfer – Allows you to schedule the migration in a specific time frame.
    • Don’t upload files with more recent modified time on ShareFile – Enabling this option would not upload files when most recent file is present in destination folder selected in ShareFile.

After all the configurations are done, click on Continue button.

User would be prompted with Connect to Active Directory

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User who has launched this application – If the current user logged in on the machine running the tool is domain user, then tool would automatically take those credentials to connect to that domain AD

Any other user – If user wants to connect to some other domain.

Note: It is recommended to run the tool on a machine which is connected to the domain from which the user’s details are being fetched for ownership and permissions migration.

Once all option are selected and clicked on Continue button, you will be provided with Pre Migration view

  1. Migration type – Specifies the type of transfer selected by the Admin
  2. Source – Specifies the location from where the data is being migrated
  3. Total number of files – Count of files being migrated
  4. Total Size – Total size being migrated
  5. Expected Time – Approx. time that would be taken for the migration
  6. File Types Excluded – Displays list of file types excluded. “Exclude” link provided to exclude any files from migration.
  7. Items Unable to Transfer – Displayed files/folders which are inaccessible and would not be migrated. If there are any files /folders which are inaccessible then link to Review the same would be provided.

Permissions Mapping:

NTFS Permissions ShareFile Permissions
Download Upload Delete Admin
Full Control Yes Yes Yes Yes
Modify Yes Yes Yes No
Read and Execute Yes No No No
List folder contents Yes No No No
Read Yes No No No
Write Yes Yes No No
Special Permission
Traverse folder/ Execute Files Yes No No No
List folder / Read data Yes No No No
Read Attributes Yes No No No
Read extended attributes Yes No No No
Create files / Write data Yes Yes No No
Create folders / Append data Yes Yes No No
Write Attributes Yes No No No
Write extended attributes Yes No No No
Delete Subfolders and files Yes No Yes No
Delete Yes No Yes No
Read permissions Yes No No No
Change permissions Yes Yes Yes Yes
Take Ownership Yes Yes Yes Yes


Favorite Folders and Files

To add a folder or file to your favorites, click the Star icon to the left of the folder or file name.

To view all of your Favorite Folders, click on the Favorites tab in the left navigation menu.

Items in this list can be organized by selecting the gray grips along the right edge of the row. Click and hold to drag to move the file or folder up or down.


  • You cannot add a SharePoint folder that is a sub-site (ReadOnly) within your SharePoint Connectors menu.


Create Folder Links for Sync for Windows

To create a symbolic link between your desired folder and your ShareFile account, you will need to use the Mklink command within Windows Command Prompt. To link your folder, run the Mklink command with the necessary folder information based on the template and example below.

Note: When designating a location in your ShareFile account, add a new folder to the ShareFile file path to correspond with the new linked folder. Ex: C:Users(Your Username)ShareFilePersonal FoldersMy Link Folder


  • Mklink /D <ShareFile Location> <SourceFolder>

Example mklink command:

  • Mklink /D “C:Users(Your Username)ShareFilePersonal FoldersMy Link Folder” “C:Users(Your Username)DesktopMy Link Folder”

Once run successfully, the folder will be created within your Sync location, and the linked folder will be synchronized with ShareFile anytime a new file is uploaded to or downloaded from that folder. The linked folder should show the green Sync overlays for individual files that are synced or syncing.

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  1. Windows NTFS file system should be used.
  2. Symbolic links to individual files are not supported
  3. Links work best within the same drive. Links to removable disks and network locations may be removed or disconnected, which can interfere with the link to Sync and cause various issues.
  4. A folder can only be linked in one place within Sync. For example, if the C:UsersUserADocuments is linked to ShareFilePersonal FoldersLink, it cannot also be linked to ShareFileShared FoldersLink.
  5. Renaming of the source folder will break the symbolic link. However, if the source folder is renamed back to its original name, the file may not be uploaded. Sync would require a restart in this case.
  6. You cannot create child links to the source folder you already created. For example, creating 2 links as follows will not work: C:usersuserADocuments and c:usersuserADocumentsFolderA

“Cannot Create a File when that file already exists”

  • This often occurs when the “ShareFile” filepath of your command is pointing to a folder that already exists in ShareFile. Add a folder to the file path, such as “….ShareFilePersonal FoldersLinked Locations


ShareFile Sync – Extra 'New Folder' created from File Explorer

Why does ShareFile have an additional “New Folder” created when creating and renaming a new folder via File Explorer?

For accounts that have requested the “Creator Can Delete” setting disabled, when a user without the Delete permission on a folder creates a new folder within the File Explorer window, an additional “New Folder” is created. This behavior is a byproduct of how the sync app communicates the folder Rename action to the ShareFile account when a user that cannot delete attempts to rename the new folder. To avoid this behavior, consider creating new folders locally before adding them to the desired location within Sync, so they may be treated as an upload by the system.


How to access the Sync folder for ShareFile Sync for Windows

Accessing the synced folder

To open the local syncing folder, double click the ShareFile icon in your taskbar.

You can also access the folder by clicking the ShareFile link that was automatically added to your Windows Explorer Favorites.

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Within the synced ShareFile folder, you will see 3 folders: My Files and Folders, Shared Folders, and Favorite Folders.

You can navigate to any of your synced folders here. To upload a file or folder to ShareFile move or drag the file or folder to within My Files and Folders or within a shared or favorite folder.

You will not be able to place or save files or folders at the ShareFile, Shared Folder or Favorite Folder root levels. Please navigate within My Files and Folders or within a shared or favorite folder to do so.


Download, Send, Rename or Delete a Folder

Download Folder

Right-click the folder and select Download from the drop down menu.

Download Folder Limitations

  • If any file within the folder has a file path longer than 180 characters, you will be unable to download the entire folder. You will need to shorten that file path or navigate further into the folder to download individual files or subfolders.
  • Download speed is determined by your connection speed and the size of the folder being downloaded.

Rename a Folder

You can rename folders and subfolders as needed. This action requires the Admin and Delete permissions on the folder. The original creator or owner of this folder will automatically have the Admin permissions required to rename it.

To rename a folder:

  1. Right-click the folder and select Rename.
  1. Type in the new name in the text box.
  1. Click Save.

Share a Folder

After you have uploaded files to a folder, right-click the folder and select Share. You can share by utilizing Email with ShareFile or Get a Link to send from your email app.

Delete a Folder

To delete a folder, right-click the folder and choose the Delete option.

The Delete Folder option will only be available to the owner of the folder or a member of the Super User Group. For a user without these permissions, the Delete Folder option will simply be absent from the drop-down menu.


Unblocking all files within a folder for whitelist

I need a solution

I have a managed SEP 12.1.4 installed on a Windows 7 computer with a whitelist enabled. One of the applications installed creates a series of temporary executables within the C:UsersUsernameTemp…. folder. The file fingerprint does not capture these executables because their filename is different each time the application is run. Is there any way to create an exception to unblock the low-level folder within Temp and all of its files?

I found this article: 

I tried creating a folder exception in SEPM and applied it to the application and device control policy but it didn’t seem to make a difference.



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Citrix Files Distribution Groups

Use Distribution Groups to consolidate users into functional groups for more efficient account management. This feature is useful for managing large groups of users with similar folder access needs.


Managing Distribution Groups requires the create shared distribution groups and edit shared distribution groups permissions

Distribution Groups and User Permissions

  • Members added to the Distribution Group will inherit the folder access permissions of the group.
  • Members removed from the Distribution Group will lose the folder access permissions given to that group.
  • Permissions given on a folder to a distribution group will apply to every member. This includes notifications about downloads and uploads.

Create a Distribution Group

  1. Navigate to People > Distribution Group.
  1. Select New Group. The Create Distribution Group popup displays.
  1. Type in the group name you want to use. Click Yes or No for the option to Share this distribution group with all employees.
  2. Select the the Create Group button.
  3. On the Distribution Group page, you can add users with one of the following options:
  • Click Add Member to enter a user’s email, name and company manually. Click the checkbox when done entering a single user’s information.
  • Access the Add From drop down menu and choose Add from Personal Address Book or Add from Shared Address Book
  • Access the Add From drop down menu and choose Add from Employee List
  • Access the Add From drop down menu and choose Add from Excel. A template spreadsheet will be provided to you. Please fill in this spreadsheet and follow the instructions provided in the web app.
  • Access the Add From drop down menu and choose Classic Bulk Add. You may enter users via email. Each entry should be on its own line. Entries should NOT be separated by commas. Entering first and last names for each entry is not required. To associate a first and last name with an entry, place the name in parentheses after the email address.

Once you have saved our Distribution Group, you can return to the Distribution Groups menu to modify your group as needed.

Sending or Receiving Files from a Distribution Group

You can select a Distribution Group as the recipient of your message when sharing or requesting files. Distribution Groups can be accessed via the Address Book icon. When receiving an email sent to an entire Distribution Group, your recipient will only see his or her own email address in the recipient field. For security purposes, recipients cannot view other email addresses that may have been sent the file.

Adding a Distribution Group to a Folder

A distribution group may be added to a folder in much the same way an individual user would be. Folder permissions can be customized across the distribution group. When receiving notifications sent to an entire Distribution Group, your recipient will only see his or her own email address in the recipient field. For security purposes, recipients cannot view other email addresses that may have received the notification.

Distribution Group FAQ

How many users can I add to a Distribution Group?

A distribution group can have a maximum of 2000 users.

I added a user to a folder when they already had access through a Distribution Group. What permissions apply?

The individual user’s access will override that of his/her group. Example: John Doe has Download permissions on a folder due to his membership in the Doe Distribution Group. You add John Doe to the folder manually, and grant him Upload permissions. He will have both Download and Upload permissions, even though his Distribution Group membership does not include Upload.

Generate a Group Membership List

To generate a membership list for your review, access People > Manage Users or Distribution Groups. Click on the group name to access it. Access the Generate Report drop-down menu and choose Export Group List. Once the list is generated, a spreadsheet will be downloaded to your local computer.

Generate a Folder Access report

A Folder Access report shows which folders and permissions the Distribution Group has access to. To generate a folder access report for your review, access People > Manage Users or Distribution Groups. Click on the group name to access it. Access the Generate Report drop-down menu and choose Folder Access. You may print this list for your records.