Linux client not appending .gho or .ghs to files

I do not need a solution (just sharing information)

When I use the linux client to create an image of a disk, it is not making the .ghs files.  Instead, it continually tries to overwite the same filename without the .gho.  For example if the image name I type is “JohnSmith-desktop”, it does not append the ,gho to the end automatically and it keeps writing to the same file over and over again until it reaches about 2 GB and then starts over.  

If I manually put .gho at the end, like “JohnSmith-desktop.gho”, then it names the following files, but names them “JohnSmith-desktop.001”, “JohnSmith-desktop.002”, and so on.  It does not append the .ghs to the end.  

Anybody know how to fix this?

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Disk image create and restore issue

I need a solution

Hello, I have a Windows Server 2012 R2 server with GSS 3.3 installed. Client computer OS is Windows 10, Disk Management looks like attached image “disk_management.png”. In diskpart concole the disk and partition information looks like attached image “diskpart.png”
In GSS console:
Create image job command: -CLONE,MODE=CREATE,SRC=2,DST=%IMAGE_FILENAME% -SURE -SPLIT=0 -Z3
Image location: 1:2ImagesImage.gho
Restore image command: -CLONE,MODE=RESTORE,SRC=%IMAGE_FILENAME%,DST=2 -sure
Image location: 1:2ImagesImage.gho

Questions:
1. To create image, if image location set to D:Imagesimage.gho, the job seems never complete, status is keeping “Uploading disk image…” unless I delete the job manually. If image location set to 1:2xxxx.gho, the job completed successfully. Why this happens?
2. Restore image not work with above ghost command, the warning message is “The Drive number selected for deploying an image connot be same as the Drive number on which the image is stored.” Anything wrong in the restore command? Please advise.

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Persistent Server Connections – enable or disable?

I need a solution

I am noticing in our Symantec Management Agent installation logs the following:

<event date=’02/11/2020 11:59:52.0270000 -05:00′ severity=’4′ hostName=’jima’ source=’Agent’ module=’AeXNSAgent.exe’ process=’AeXNSAgent.exe’ pid=’20612′ thread=’22000′ tickCount=’8830984′ >
  <![CDATA[Failed to establish main persistent server connection, error: Persistent connection is disabled (0x8FA50007)]]>
</event>
<event date=’02/11/2020 11:59:52.0270000 -05:00′ severity=’4′ hostName=’jima’ source=’Agent’ module=’AeXNSAgent.exe’ process=’AeXNSAgent.exe’ pid=’20612′ thread=’22000′ tickCount=’8830984′ >
  <![CDATA[Failed to establish persistent server connection to ‘HTTP://<severname>:80/Altiris/WebSockets’ using ‘Matching’ connection profile, error: Persistent connection is disabled (0x8FA50007)]]>
</event>
 

So evidently we have persistent connections disabled.  Should we enable this feature? What are the pros/cons?  What are the questions we should ask before turning it on?  What is the downstream impact of turning it on?  What might break? 🙂

Thanks
Jim

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Ghost Image of System in RST UEFI from USB Boot

I need a solution

Hello, I’ve been using Ghost to image my personal machines for about 20 years. I simply boot off the CD and create backups to another drive, and restore in the same fashion. Now I just bought a new laptop, that doesn’t have a CD drive. So I created a bootable USB, which works on my older machines, but not the new laptop. The laptop bios settings include:  storage controller RST mode (not entirely sure why this laptop requires this), boot mode UEFI (can’t go to Legacy boot mode in RST), and USB boot enabled. I’ve tried multiple different settings and the laptop just will not bring up the USB in the boot menu. I tried taking the SSD out to put it in my old machine, but then realized it’s not SATA (it’s NVMe PCIe).

So can someone please enlighten me on how best create a Ghost image of this hard drive? Many thanks in advance!

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Importing Computer structure causes Ghost console to crash.

I need a solution

Hi,

I’ve run into an issue with our exported Computer file structure causing ghost to crast when importing. 

I’ve determine the root cause to the problem and a temporary workaround however this is not a solution.

We had a catastrophic failure on our ghost server after an upgrade in October 2019.  After a clean rebuild we started exporting the tasks and computer structure on a regular basis weeklybi-weekly basis.  Our January export of the computers structure when imported crashes the console part way through.  After manually digging around I’ve determined the problem to be 4 systems in different containers have no NIC listed.  In the console it states that the NIC are disabled.  In the exported file they are identified by having “<nics/>” which basically indicates no NIC.

                                <name>aaaTNTLIB-104</name>

                                <computer_name>aaaTNTLIB-104</computer_name>

                                <serial_num>CY09aaaa</serial_num>

                                <uuid>{4C4C4544-aaaa-3010-8039-C3C04F305132}</uuid>

                                <UAC>1</UAC>

                                <nics/>

                                <grouppath>

                                                <group>aaaton</group>

                                                <group>Tlib</group></grouppath></computer>

If I remove them from the exported file, it will import properly.

For now, I deleted those system from the console and they added themselves properly with their working NIC’s.  Now the export file will import fine, however there is no dynamic group rule I could come up with to detect such systems before an export.

Has anyone run into this before? 

Using Symantec Ghost Suite Ver3.3 R3  (Build 2642)

Running on MS Server 2016.

Thanks,

  Ed White

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Symantec Management Agent error (Failed to restore the certificate to XXXX store, no backup date, error: The system cannot find the file specified (0x00000002).

I need a solution

During the install of the Symantec Management Agent (SMA) to a new computer, the agent installation log shows errors when validating certificate stores.

<event date=’01/23/2020 10:20:55.7190000 -05:00′ severity=’4′ hostName=’jima’ source=’Agent’ module=’AeXNSAgent.exe’ process=’AeXNSAgent.exe’ pid=’14756′ thread=’19548′ tickCount=’58669140′ >
  <![CDATA[Agent is starting. CEM mode is ‘Disabled’, registration status is ‘Not registered’]]>
</event>
<event date=’01/23/2020 10:20:55.7190000 -05:00′ severity=’4′ hostName=’jima’ source=’Agent’ module=’AeXNSAgent.exe’ process=’AeXNSAgent.exe’ pid=’14756′ thread=’19548′ tickCount=’58669140′ >
  <![CDATA[Validating certificate store ‘AeXNSClientPersonal’, restoring the missing certificates from the backup]]>
</event>
<event date=’01/23/2020 10:20:55.7190000 -05:00′ severity=’4′ hostName=’jima’ source=’CertificateManager’ module=’AeXNSAgent.exe’ process=’AeXNSAgent.exe’ pid=’14756′ thread=’19548′ tickCount=’58669140′ >
  <![CDATA[Failed to restore the certificates to ‘AeXNSClientPersonal’ store, no backup data, error: The system cannot find the file specified (0x00000002)]]>
</event>
<event date=’01/23/2020 10:20:55.7190000 -05:00′ severity=’4′ hostName=’jima’ source=’Agent’ module=’AeXNSAgent.exe’ process=’AeXNSAgent.exe’ pid=’14756′ thread=’19548′ tickCount=’58669140′ >
  <![CDATA[Validating certificate store ‘Local ComputerPersonal’, restoring the missing certificates from the backup]]>
</event>
<event date=’01/23/2020 10:20:55.7350000 -05:00′ severity=’4′ hostName=’jima’ source=’CertificateManager’ module=’AeXNSAgent.exe’ process=’AeXNSAgent.exe’ pid=’14756′ thread=’19548′ tickCount=’58669156′ >
  <![CDATA[Failed to restore the certificates to ‘Local ComputerPersonal’ store, no backup data, error: The system cannot find the file specified (0x00000002)]]>
</event>
<event date=’01/23/2020 10:20:55.7350000 -05:00′ severity=’4′ hostName=’jima’ source=’Agent’ module=’AeXNSAgent.exe’ process=’AeXNSAgent.exe’ pid=’14756′ thread=’19548′ tickCount=’58669156′ >
  <![CDATA[Validating certificate store ‘Trusted Root Certification Authorities’, restoring the missing certificates from the backup]]>
</event>
<event date=’01/23/2020 10:20:55.7410000 -05:00′ severity=’4′ hostName=’jima’ source=’CertificateManager’ module=’AeXNSAgent.exe’ process=’AeXNSAgent.exe’ pid=’14756′ thread=’19548′ tickCount=’58669156′ >
  <![CDATA[Failed to restore the certificates to ‘Trusted Root Certification Authorities’ store, no backup data, error: The system cannot find the file specified (0x00000002)]]>
</event>
<event date=’01/23/2020 10:20:55.7410000 -05:00′ severity=’4′ hostName=’jima’ source=’Agent’ module=’AeXNSAgent.exe’ process=’AeXNSAgent.exe’ pid=’14756′ thread=’19548′ tickCount=’58669156′ >
  <![CDATA[Validating certificate store ‘Client Authentication Issuers’, restoring the missing certificates from the backup]]>
</event>
<event date=’01/23/2020 10:20:55.7410000 -05:00′ severity=’4′ hostName=’jima’ source=’CertificateManager’ module=’AeXNSAgent.exe’ process=’AeXNSAgent.exe’ pid=’14756′ thread=’19548′ tickCount=’58669156′ >
  <![CDATA[Failed to restore the certificates to ‘Client Authentication Issuers’ store, no backup data, error: The system cannot find the file specified (0x00000002)]]>
</event>
<event date=’01/23/2020 10:20:55.7410000 -05:00′ severity=’4′ hostName=’jima’ source=’Agent’ module=’AeXNSAgent.exe’ process=’AeXNSAgent.exe’ pid=’14756′ thread=’19548′ tickCount=’58669156′ >
  <![CDATA[Validating certificate store ‘Intermediate Certification Authorities’, restoring the missing certificates from the backup]]>
</event>
<event date=’01/23/2020 10:20:55.7410000 -05:00′ severity=’4′ hostName=’jima’ source=’CertificateManager’ module=’AeXNSAgent.exe’ process=’AeXNSAgent.exe’ pid=’14756′ thread=’19548′ tickCount=’58669156′ >
  <![CDATA[Failed to restore the certificates to ‘Intermediate Certification Authorities’ store, no backup data, error: The system cannot find the file specified (0x00000002)]]>
</event>

Questions

1. Why are the certificates missing in the first place? Is it because the SMA has never been installed and the certificates are provided as a part of the install of the SMA?
2. Where is the so-called backup that the agent is going to restore these missing certificates from?
3. Why do i not have any backup data? 
4. What can’t the SMA install find the files it needs? error: 0x00000002
5. What should i do to resolve this issue? 
6. Is there a way to completely disable HTTPS and not require ceritifcates in the first place? I already unchecked HTTPS in every place possible i could find but i might be missing places?  Or do certiicates have to be validated even if HTTPS isnt enabled?

Thank You!

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Symantec Management Agent error (AClient not installed)

I need a solution

During the Symantec Management Agent (SMA) installation (pushed out from server), i run into some messages about the AClient that dont look right to me (I could be wrong).

<event date=’01/23/2020 10:20:47.1710000 -05:00′ severity=’4′ hostName=’jima’ source=’Installer’ module=’AeXNSAgentInst.exe’ process=’AeXNSAgentInst.exe’ pid=’13576′ thread=’20108′ tickCount=’58660593′ >
  <![CDATA[+ Running action: StopAClient]]>
</event>

<event date=’01/23/2020 10:20:47.2230000 -05:00′ severity=’4′ hostName=’jima’ source=’AeXUtility’ module=’AeXNSAgentInst.exe’ process=’AeXNSAgentInst.exe’ pid=’13576′ thread=’20108′ tickCount=’58660640′ >
  <![CDATA[StopService(‘aclient’): Service is not installed]]>
</event>

<event date=’01/23/2020 10:20:54.9150000 -05:00′ severity=’4′ hostName=’jima’ source=’Installer’ module=’AeXNSAgentInst.exe’ process=’AeXNSAgentInst.exe’ pid=’13576′ thread=’20108′ tickCount=’58668328′ >
  <![CDATA[+ Running action: StartAClient]]>
</event>

<event date=’01/23/2020 10:20:54.9150000 -05:00′ severity=’4′ hostName=’jima’ source=’AeXUtility’ module=’AeXNSAgentInst.exe’ process=’AeXNSAgentInst.exe’ pid=’13576′ thread=’20108′ tickCount=’58668328′ >
  <![CDATA[StartService(‘aclient’): Service is not installed]]>
</event>

Questions

1. What is the ‘AClient’?

2. Why is the SMA install trying to stop it and later start it?

3. If the AClient is supposed to be stopped and started, why is it not installed?  Why isnt the SMA install installing the AClient BEFORE it attempts to stop/start the AClient?

4. What can i do to resolve? 

Thank You!

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Symantec Management Agent error (Core Agent Instalaltion error [GetInstallPath could not get the install path from InstallDir – error: 0x2])

I need a solution

When we install Symantec Management Agent on a new Windows 10 client machine, i see an error early on in the Agent log (in bold).  

<event date=’01/23/2020 10:20:46.9040000 -05:00′ severity=’4′ hostName=’jima’ source=’Installer’ module=’AeXNSAgentInst.exe’ process=’AeXNSAgentInst.exe’ pid=’13576′ thread=’20108′ tickCount=’58660312′ >
  <![CDATA[Core Agent Installation started]]>
</event>
<event date=’01/23/2020 10:20:46.9080000 -05:00′ severity=’4′ hostName=’jima’ source=’CoreUtil’ module=’AeXNSAgentInst.exe’ process=’AeXNSAgentInst.exe’ pid=’13576′ thread=’20108′ tickCount=’58660328′ >
  <![CDATA[Symbolic link between 64 and 32 bit registry views either created or not required.]]>
</event>
<event date=’01/23/2020 10:20:46.9090000 -05:00′ severity=’1′ hostName=’jima’ source=’CoreUtil’ module=’AeXNSAgentInst.exe’ process=’AeXNSAgentInst.exe’ pid=’13576′ thread=’20108′ tickCount=’58660328′ >
  <![CDATA[GetInstallPath could not get the install path from InstallDir – error: 0x2]]>
</event>
 

Does anyone know what this event is telling me?  Where is the Core Agent Install trying to get an install path from?  Is there a setting on the server that isnt set correctly?  where would i look for clues as to why we are seeing this error?   And what is the Install Path used for?  And if it doesnt have one, is it using a default one instead?  It appears to continue the agent install without this variable.

Thank You

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Naming Windows 10 Computers and Joining to Domain

I do not need a solution (just sharing information)

Hello, I am fairly new to Norton Ghost. Here is what I would like to achieve with it. Right now we are transitioning to Windows 10 using Symantec Ghost 3.3, Build 2121 and we have a somewhat unusual location based naming convention for our dell desktops.

To give you an idea of what this hostname looks like it would be Location-DesktopClient-SerialNumber IE: SEA-DCL-S3R1AL.

I would like to see if it is at all possible to have Ghost name these computers like this. In a previous life I once used SCCM where there was a intranet webpage where we could enter the MAC address/Serial Number, Hostname, Domain, OU then it would submit this information into a database. Then it would automatically issue the Hostname, Join to the domain, and put the computer in the designated OU in corrolation with the MAC Address or Serial Number from the database. 

I am just looking into if this is all possible, or gathering ideas as to how I can automate this process, or make it very simple as we have alot of computers to do.

Thank you,

Jason

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