Not able to print using generic USB redirection from Chrome OS

The supported solution for printing with Workspace App for Chrome during ICA Sessions is documented in our edocs under the following section:

The section on “Citrix PDF Universal Printer driver” and “Google Cloud Print support” describes supported steps to enable printing.


Need to help on opening Administrator Daily Summary Report

I need a solution


We usually get Administrator Daily Summary Report from our SEPM servers. But we have noticed one thing that from 14 version onwards we are unable to go through the fields of the Administrator Daily Summary Report. We have tried in almost all browsers (IE,Edge,Chrome and Firefox) and the report is opening but we are unable go through the fields .Especially unable to expand any fields inside .Could you please share your thoughts .Please find the attachments for more details .





Spotted “Chrome Elevation Service” Virus or Malware Please Help

I do not need a solution (just sharing information)

Hi Guys,

We have Symantec Endpoint Protection on our systems, however, looking through task manager I have found Elevation_Service.exe It is causing our laptops cpu usage to go up for no reason even though nothing is running in the task bar? We have run full system scans which took a couple hours and came out clean however I am still very concerned about it and wanted to ask other peoples opinions, Does it mean the chrome browsers have been hijacked? I have done some research and found out it is Google Chrome trying to do some sort of updates in the background causing load on the CPU. According to this site I have followed what they suggested and got rid of it manually but it keeps coming back once you reboot the system? Any ideas or recommendations would be appreciated, can someone please confirm that this is not a virus and is harmless. Thank you



WSS not filtering in Chrome (.pac)

I need a solution

Hi All,

Hoping someone can shed some light on what is going on with WSS .pac file and Google Chrome.


Pac file URL is rolled out via GPO to all corporate PC’s

Created an explicit block rule on

Using Chrome, if you directly type it gets blocked, but if you google ABC or Triple J the site is displayed and does not filter through the proxy. Found that if a manual HTTP proxy to is used it correctly blocks.

Testing in Firefox the website is blocked fine in all instances.

So my question, is there a setting in chrome that is preventing the correct blocking of websites when using a symantec .pac file?

Thanks all,




Google Taps Ex-Ripple Employee For New Chrome Payment System

Google Taps Ex-Ripple Employee For New Chrome Payment SystemRipple


Christine Vasileva| Jan 30, 2020 | 08:00

Google’s decision to reform its in-browser payment system shows the intention to build a unified payment protocol to avoid fraud. The new draft has been backed by former Ripple talent, and may tap into W3C ideas for in-browser payments.

Google’s Move Still Hinges on Draft Ideas, Yet to be Realized in Chrome

While Google has been cautious about directly using cryptocurrencies, the effect of distributed payment protocols has been increasing. According to a recent Gizmodo report, the tech giant is looking to build a new payment handler API which will launch initially on the iOS version of Google’s Chrome web browser.

Google has decided to suspend paid Chrome extensions and switch to an interoperable W3C standard that will roll out on iOS first

The new system will employ the ideas and efforts of Adrian Hope-Bailie, creator of Hyperledger and former Ripple employee.

Google Is Changing How Chrome Handles Payments, Starting With iPhones, build around W3C’s Payment Handler API – co-chaired by ex @Ripple employee, @Interledger creator, and current Head of services @Coil Adrian Hope-Bailie @ahopebailie

— Tehol_Beddict_XRP (@TeholBeddictXRP) January 30, 2020

While the proposal is still in draft form, the intention is to realize the new technology, based on the vision of World Wide Web Consortium. The optimistic take on this connection suggests Ripple’s ideas might find a way with Google.

However, a more skeptical take lands on the suggested W3C Github page, where the draft of the proposal is conspicuously missing, replaced with a quote by science fiction writer Douglas Adams.

But the hopes for this project were immediately taken as a sign that Ripple’s ideas may eventually take off, replacing varied payment gateways and wallets with solutions at the protocol level. Ripple currently has a nascent system that provides liquidity and connectivity outside the boundaries of the banking system.

As for in-browser payments, they are a part of the growing trend of fintech solutions, which still undoubtedly face multiple glitches, limitations, and even fraud.

Tech Giant Remains Wary of Cryptocurrencies

How far Google is dedicated to the idea of reform remains unknown. So far, Google has only connected to W3C as a sponsor. Google separately partnered with Hyperledger last year to explore online identity tools.

But overall, Google and its app store have been skeptical of some crypto-based solutions, especially given the possibilities for fraud or money-laundering. The store recently blocked MetaMask for a short spell, dealing a blow to one of the most widely used ad-ons for Ethereum and token payments.

Yet Ripple and XRP are hungry for any news of potential adoption, as the company enters 2020 with an optimistic view. Ripple has also consolidated its product and is one of the few companies in the crypto space to be expanding its staff.

XRP, however, remains relatively unmoved by the news. The asset hiked up to $0.23, but has not seen a more active rally since the summer of 2019. The asset still expects long-term growth and the potential return to higher valuations.

What do you think of XRP’s chances to lead a revolution of payment systems? Share your thoughts in the comments section below!

Images via Shutterstock, Twitter @TeholBeddictXRP

When will the Google Chrome v78/79 “Aw Snap” issue be fixed (not worked-around)?

I do not need a solution (just sharing information)


I know Symantec has release the following workaround – – for the Google Chrome 78/79 ‘Aw Snap…’ issue.

I also noticed that SEP 14.2 RU2 was released on November 12, 2019, and the release notes don’t mention this issue been fixed.

When does SEP plan to address this issue?




Install ShareConnect for Mac

To begin using ShareConnect, you must install the ShareConnect desktop app to turn them into remote computers for your ShareConnect account. When you install ShareConnect on your Mac, the installation package (including applications and plugins) will be downloaded onto your computer. By leaving the applications installed and the plugin enabled, you can avoid the extended download process if you need to install ShareConnect once more on your Mac.

Note: These instructions apply to Mac customers only; also see Install ShareConnect on Windows.

About the installation package

The installation package includes the following components:

  • ShareConnect desktop application

    This is the main software that is installed on your Mac to enable it be a remote computer that users can connect to from their iPad or Android tablet.
  • ShareConnect Launcher application

    This “helper” application is required to install and launch the ShareConnect desktop application. It must be installed on the computer, even if the ShareConnect application is already installed.
  • Web Deployment browser plugin (optional)

    This plugin allows your web browser to automatically start the Launcher application, which in turn launches the ShareConnect application. Although disabling or blocking the plugin will not prevent you from starting sessions, our products work best if the plugin is allowed to run when the browser prompts by clicking Allow, Run this time or Trust.

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Download ShareConnect

1. Click the Add This Computer button to initiate the software download.

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Once the web browser launches, you will see the following:

  • If the Launcher application is not installed (either first time joining or it was removed), then the Citrix Online Launcher.dmg file will automatically start downloading. Continue to Step #2.
  • If the Launcher application is already installed, then the web browser will automatically start the Launcher app, which will then launch the ShareConnect application (or install it again, if needed).

2. If the Launcher application is not already installed, the Citrix Online Launcher.dmg file will automatically begin downloading. Depending on which web browser you are running, you can complete the download as follows:

  • Apple Safari

    Double-click the “Citrix Online Launcher” file in the browser’s Downloads window

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  • Mozilla Firefox®

    Select “Open with” then click OK when prompted (click restart the download in the browser window if needed).
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  • Google Chrome™

    When the download finishes, click Citrix Online Launcher at the bottom of the page to open the file (you may need to refresh the page and/or click download & run ShareConnect).

When the Citrix Online Launcher window opens, double-click the Launcher icon

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4. You will see a message noting that “Citrix Online Launcher” is an application downloaded from the internet. Enable the “Don’t warn me […]” check box, then click Open to continue. The ShareConnect application will then finish downloading and you will need to follow the instructions on the screen to finish installation.
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Make sure that you enter your email address associated with your ShareConnect account to register your Mac as a new remote computer! You will now see the ShareConnect icon on your Menu bar.
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